I had to take my MBA to the service center and they re-installed Os to the laptop. Before taking my laptop to the service I took a copy of Microsoft User Data folder (it was in the documents folder) to a memory stick.

Now I have got my laptop back from the service. I installed Microsoft Office 2011 from a CD to my MBA. Then I replaced Microsoft user data folder which was automatically created  from the memory stick. All other programmes but Outlook work. When I try to open Outlook it says something wrong about the identity or version etc. I had guite alot of mails saved on my computer. I thought that all will be saved when I take a copy of Microsoft User Data folder. Any idea is it possible to find those folders/mails which were on saved on my computer, not exchange server? I also took a copy of user and library folders bero taking the laptop to the service. Are these on the computer saved messages located in Microsoft Data folder or some other folder? Sorry for my broken English. Ask if I am not able to tell my problem clearly enough.
Mark
After I send out a bulk email with Live Mail to my fellow photographic club members, Live thinks that someone is trying to hack my email account & suspends my account. I then have to log back into my account, get a code from Microsoft & create a new password before they re-activate my account.
How can I get Microsoft to allow my account to send bulk emails. (I am not a spammer)

Original title: Live email account

 

After I send out a bulk email with Live Mail to my fellow photographic club members, Live thinks that someone is trying to hack my email account & suspends my account. I then have to log back into my account, get a code from Microsoft & create a new password before they re-activate my account.
How can I get Microsoft to allow my account to send bulk emails. (I am not a spammer)

My hotmail account has been hacked and after filling out several forms of security questions and being told they still cant verify me, and going to live chat to get help and getting nowhere I need to get back into my account as I have important things in my folders there and a hacker has access but I cant ......it seems to be crazy and bloody frustrating as I am no techno guru
I have tried all of the automated password reset links Microsoft has available.  The reset form gets rejected.  Any ideas?

I will fill in what my previous complaint was, I have posted since earlier this year with this problem and never get help.

Ok...I figured I'd explain this problem 100% clearly as I have moaned, complained, rang in and posted so many times over the past few months that it's getting beyond annoying and I'm paying for every day I'm not using it.

Ok awhile back I tried signing in to my *** Email address is removed for privacy *** account.  I have had this account since 1999 and never had problems.  Due to its age EVERYTHING I started to do went through it, paypal, facebook, youtube, Xbox membership the works.  Then the outlook takeover happened.  And then my account got blocked.  No reason.  1 day went to sign in blocked.

  Upon signing in I got the usual links this is blocked if you want to unblock click links, do security check, pass it and still nothing.

EVERYTIME I ring....I spend about 40minutes explaining my problem, giving new reference numbers to different people, and STILL get sent exactly the same thing...a password reset link.  THIS DOES NOT WORK ON BLOCKED ACCOUNTS!  I tell them and they say please just click the link, I have done it so many times now I have changed my password over 40 times to random words I see in the house while on the phone to them, even telling them it will not work, they say they'll ring back, and never do.

Only 1 time did I make progress, and that was a congratulations you can unblock your account by clicking this link, to click it and the link not working.....on ANY internet browser(chrome, firefox...even explorer) on 3 different laptops...in 2 different houses.

My main reason of my anger is due to the same link to reset password being passed to me at least 10 times a day, it not working and my kids wanting to go on his xbox account)and mine for the 60+k achievement score and live) but can't because you have to sign in with the blocked account to change the email.....

I have done all the basics, cleared cache, passwords cookies etc, it literally happened as outlook took over and has made my life a quarter impossible due to my online transactions being lost to me.


The most annoying response is

'Thank you for contacting the Microsoft support regarding your account.  Microsoft restricted access to your account due to a violation of the Microsoft Services Agreement.  Violations of the Microsoft Services Agreement may require Microsoft to restrict access to particular content in your account and in extreme cases, permanently close the account.  We have evaluated your appeal and have verified that activity occurred on your account that violated the Microsoft Services Agreement.  To read the Microsoft Services Agreement, please visit:'

I KNOW!  I was HACKED!  I have never had trouble like this before in ALL the years since '99 I have used it, so it kinda annoys me how I'm a paying customer to Xbox and ebay and now can't even do basics due to a stupid mistake

PLEASE just...click a button that UNBLOCKS IT
Hi

With all the integration from Hotmail to Outlook and Messenger to Skype, it seems like Microsoft dropped the ball. Even though I have changed my Outlook and Skype pictures, the older picture for Messenger is what is always sent. I can't find any way to change it. Does any one know how?

Original title: Can't access my hotmail account

 

My hotmail was not loading properly and now I get an internet error saying it cannot open the web page