Our school's email was upgraded by Microsoft from Hotmail to Outlook 365. During that transition, I messed up my password and got locked out. I now get "You've tried to sign in too many times with an incorrect user ID or password." and when trying to recover the account, I get "It looks like your account has been blocked".
I've contacted the admin at the school and she said that as soon as Microsoft moved the account, she lost her ability to admin these accounts.
I've chatted with the Charles L at "Microsoft account" on Outlook.com and Skydrive support and he recommend that I should post my question.
So, how can I get an account unblocked if no one has access to the admin of it??
Thanks
i have been trying to get microsoft to respond to my account being hacked for weeks now. i have tried the account recovery option several times but whoever hacked the account changed the information. microsoft has just not responded to this issue, and it has now been weeks. my bank accounts have now been accessed, and i have requested that, if I am unable to regain access to the account that it be deleted but again, no responses.
I need an agent to contact me immediately to resolve this.
Thank you for your request. Your Microsoft account *** Email address is removed for privacy *** was created using an email address from a provider other than Microsoft. To reset your password for this account, follow these steps:
- Click Here for the Microsoft account password reset page.
- Select an option and click "Reset your password".
- Enter your Microsoft Account, then enter the security characters, lastly click "Next".
- On the following page, select "Email me a reset link" and then click "Next".
- A reset link is now sent to your email address.
Should you require further assistance, please visit the Microsoft account Support Pages.
The account recovery request with issue number 103011621 has been closed.
I reset the password again, and when I logged in it took me to the same page that says I need to verify my account, and again it only lists the email I don't have access to anymore, so it says I need to do the questionnaire. It's just taking me through a never ending loop and I'd like it to end.
Thanks for the help.
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