My wife had her Outlook/Hotmail account locked while we were travelling in Costa Rica.  She tried twice to recover her account via the automated process using my Outlook/Hotmail account as reference; both of those attempts failed with Microsoft stating she didn't provide enough details.  I contacted @MicrosoftHelps on Twitter and they referenced me to a separate Support form, but that gave me an error saying that the primary name to create the support request didn't match which wasn't accurate.  So, I went back to the @MicrosoftHelps account on Twitter and they referenced me to this forum in hopes you could help.

So, can you help my wife (via me) get back into her locked Outlook/Hotmail account?  Please and thanks!
My wife had her Outlook/Hotmail account locked while we were travelling in Costa Rica.  She tried twice to recover her account via the automated process using my Outlook/Hotmail account as reference; both of those attempts failed with Microsoft stating she didn't provide enough details.  I contacted @MicrosoftHelps on Twitter and they referenced me to a separate Support form, but that gave me an error saying that the primary name to create the support request didn't match which wasn't accurate.  So, I went back to the @MicrosoftHelps account on Twitter and they referenced me to this forum in hopes you could help.

So, can you help my wife (via me) get back into her locked Outlook/Hotmail account?  Please and thanks!

Ever since July 11, 2013 whatever Microsoft has done to the"transition" by FORCING all hotmail users to do use Outlook there has been a sudden IGNORANCE of filters, rules, etc.  My account is being INUNDATED with JUNK MAIL and when I was using Hotmail I didn't have this problem until Microsoft began screwing with things.

 

FIX THE PROGRAM OR REVERT BACK TO HOTMAIL.

Microsoft should be ashamed of themselves for their total disregard for the very users that made Microsoft what it USED to be.

 

Hi,

I had my account blocked for a period of time of more than 6 months! Once Microsoft unblocked it, I saw all my mails are gone, and my Inbox is empty. I clicked recover deleted items, but no results.

Could you please tell me, if I can somehow get back my emails>

Regards,
BT
Hi,

I had my account blocked for a period of time of more than 6 months! Once Microsoft unblocked it, I saw all my mails are gone, and my Inbox is empty. I clicked recover deleted items, but no results.

Could you please tell me, if I can somehow get back my emails>

Regards,
BT
Hi All,

I've been having issues all day trying to sign in to retrieve my email. I've tried several different browsers on three different PC's, plus on my smartphone and on my tablet. All are giving the same error which is as follows:

Sorry, there seems to be a problem with Outlook right now
If you continue to have this problem, please report it to Microsoft.

The Status page for Outlook.com shows that there are no sign in problems at the moment, but clearly there are. I have another Hotmail account, and it is able to sign in correctly. Interestingly, in the URL, the one that works is being served by  https://blu179.mail.live.com and the one that is failing is being served by https://bay171.mail.live.com

This leads me to think that it may just be an individual server in the pool that is failing, and my account for whatever reason is stuck to that server.

Any ideas??