Attempts at renaming my primary alias are failing.
Here is response I receive when using your tool:
"You can't use your alternate email address as Microsoft account. Please enter a different Microsoft account."
I even, just now, tried re-adding and then removing the email (*** Email address is removed for privacy ***) as an alternate hoping it would fix the problem / clear the system issue on your end.
Please make the Engineering Team aware of the problem, so they may work to fix it.
Kind regards,
Attempts at renaming my primary alias are failing.
Here is response I receive when using your tool:
"You can't use your alternate email address as Microsoft account. Please enter a different Microsoft account."
I even, just now, tried re-adding and then removing the email (*** Email address is removed for privacy ***) as an alternate hoping it would fix the problem / clear the system issue on your end.
Please make the Engineering Team aware of the problem, so they may work to fix it.
Kind regards,
Here is response I receive when using your tool:
"You can't use your alternate email address as Microsoft account. Please enter a different Microsoft account."
I even, just now, tried re-adding and then removing the email (*** Email address is removed for privacy ***) as an alternate hoping it would fix the problem / clear the system issue on your end.
Please make the Engineering Team aware of the problem, so they may work to fix it.
Kind regards,
Attempts at renaming my primary alias are failing.
Here is response I receive when using your tool:
"You can't use your alternate email address as Microsoft account. Please enter a different Microsoft account."
I even, just now, tried re-adding and then removing the email (*** Email address is removed for privacy ***) as an alternate hoping it would fix the problem / clear the system issue on your end.
Please make the Engineering Team aware of the problem, so they may work to fix it.
Kind regards,
Here is response I receive when using your tool:
"You can't use your alternate email address as Microsoft account. Please enter a different Microsoft account."
I even, just now, tried re-adding and then removing the email (*** Email address is removed for privacy ***) as an alternate hoping it would fix the problem / clear the system issue on your end.
Please make the Engineering Team aware of the problem, so they may work to fix it.
Kind regards,
Attempts at renaming my primary alias are failing.
Here is response I receive when using your tool:
"You can't use your alternate email address as Microsoft account. Please enter a different Microsoft account."
I even, just now, tried re-adding and then removing the email (*** Email address is removed for privacy ***) as an alternate hoping it would fix the problem / clear the system issue on your end.
Please make the Engineering Team aware of the problem, so they may work to fix it.
Kind regards,
Here is response I receive when using your tool:
"You can't use your alternate email address as Microsoft account. Please enter a different Microsoft account."
I even, just now, tried re-adding and then removing the email (*** Email address is removed for privacy ***) as an alternate hoping it would fix the problem / clear the system issue on your end.
Please make the Engineering Team aware of the problem, so they may work to fix it.
Kind regards,
I'm trying to recover my email M**********@hotmail.com and iv filled out the form and i have got this message
Thank you for contacting Microsoft Support
We've received the recovery request for your Microsoft account m**********@hotmail.com. Your issue number is: 9********
What's next?
We'll review the answers you submitted and send you an update soon. Please note that it can take up to 24 hours for us to get back to you. If we are able to verify you as the account owner, you will receive a link to reset your password to regain access to your account.
Thank you for your patience. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
Thank you,
Microsoft Support Team
Microsoft respects your privacy. To learn more, please read our Privacy Statement.
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
USA
Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox.
Come someone help me find out where i put my issue number in ?
Please help, I have received this email twice from Microsoft :
We are contacting you because we have been unable to charge your credit card for your Ad-free Outlook.com service(s) being billed to you through Microsoft Online Services. The following credit card is the current payment method
on your billing account:
Credit card type: VISATo avoid an interruption of your services or to reactivate suspended service(s), please provide a valid credit card and a current expiration date. If payment is due for other Microsoft services purchased with the above card, those services
may also be affected.
To view or change your billing account, go to https://commerce.microsoft.com, and select one of the following options:
To update payment information, select 'payment options', click the payment option name, then click 'edit'.
To view a billing statement for a payment method, select 'payment options', click the payment option name, then click 'view transactions'.
If you have already resolved this issue, please disregard this notice and accept our thanks.
Thank you for using Microsoft Online Services.
Microsoft Customer Support
Whenever I try to do this I get the following answer:
You recently updated your security info
We have a waiting period for the updates to take effect. On 23/8/2013, we'll delete your old security info:
(gives me an alternative email address I never use)
Once this has been deleted, you'll be able to verify your account with info you have access to. If you didn't make the updates, or if you still have access to the above info, cancel the updates.
Therefore that means that I have to wait a month for something or other but in a couple of days time my subscription will run out and I am not able to put my new Visa details in the system. There is no one human I can call or email and so I am stuck and I will lose all my emails. I have had a Hotmail account for approx 10 years and I have a lot of stuff on this account that I don't want to lose.Please could someone advise me how I can urgently edit my bank details and overcome this problem (without too much technical jargon) and in a way that works? Thanks, Patricia
Monday evening I received an email from Microsoft letting me know my email address had been changed and making me provide a new password. 15 minutes after finally being able to login and I received another email that my account name had been changed and another link to change my password. I have finally managed to login and add my original msn email address to alias list but have lost all emails prior to change over.
I have followed the advice on the Microsoft webpage and changed the conversation thread option in the options section and went into deleted and pressed undo delete.
These do not work.
I need those emails for work. Also appear to be looked out of skydrive
Hi,
I just went onto Sky Drive and found almost all my photos had disappeared. I just have empty files. I have searched other users' problems, and it seems I am not the first person to experience this problem, and that Microsoft have not published any fix
(they just said things like "oh, maybe you deleted them, check the recycle bin..." er, no, I didn't do that).
I'm in the process of getting them back now - I've had to open up my old, slow, almost dead PC where the folders were stored originally and re-sync them. But I shouldn't need to do this! I've uploaded them so I don't have to worry about my old PC dying
on me... This is exactly one of the problems Sky Drive is supposed to solve. So, Microsoft, can you provide some sort of explanation? Or should I just switch to DropBox or Google Drive or one of the miriad other cloud storage services which seems to work properly?
Thanks
Three days ago my hotmail account has bee locked by Microsoft. They said that my account might be used by someone else.
I have been asked to verify my account by Microsoft in order to recover my account, but unfortunately I could not pass the verification process. When I have opened the account I was student in the Netherlands and it was mid-ninety. I live now in the UK.
I have filled all the information i could memorize, I fill the recent emails I have received from the company I work for such as daily Statements, emails I have received from my wife almost between six to a year ago, but still I could not pass the verification.
I have tried several times but unfortunately I have received an email from Microsoft account unmonitored Automated Email advising me to create new email account. I tried to contact microsoft customer service to help me in order to prove that I am the owner
of this account, even to provide a copy of my document if necessary. I could not get help and I have been told that there is no number to communicate because the hotmail account that I am using is free microsoft account.
I have been using my account more then decade and now I have lost all my contacts, all my my reports, even my CV was there. contact details of my dissertation supervisor, Business contacts and it is too late for me to create new account. I feel like my
whole life is destroyed. I even feel hopeless that Microsoft team telling me that they can not retrieve my account. I can prove that I am the owner of this account by providing my documents and even ask my family to tell emails and subjects they have sent
me.
I am asking for help, please and please I really want my hotmail account to be retrieved asap. I need someone to contact and provide any prove of my identity. Please help asap.
Regards,
Sharmarke
Being the bright spark I am I forgot to note down the password for one of my emails and didn't update the recovery email address. And since Microsoft recently disabled the account linking for security reason I can't hop in that way to gain access. I'm
posting this here as I couldn't find a way to directly contact Microsoft about this issue and was hoping for help either in that manner or somehow resetting my password without the use of the questionnaire because every time I've tried to use it is mentions
how I haven't provided enough information. I didn't use this email to send emails out, only to receive them from specific online accounts I created. And I didn't customise folders. So the only thing I can do is guess at the address and name because honestly
I can't remember half the "details" of the account. All I know is one application I have, Trillian, is connected to the account and shows the number of emails I have, but I can't use that to hop into my account either.
Some swift help of any kind with this would be appreciated.
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