Hotmail Password Issues

28. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , ,
https://support.microsoft.com/oas/default.aspx?&iid=188&iguid=b0aef5ac-9f96-4749-9b59-c2005ceaef1f_1_3&c=SMC&ln=en-us&st=1&wfxredirect=1

Here is my original support request. To recap:

I have FOUR Hotmail accounts. Up until recently, they were all linked. Now that Microsoft has its new policy of not allowing that, all of my accounts we de-linked before I could change the passwords on each of them. I can only access ONE of my accounts now. I tried using the automated account recovery thing, but it always said my information was wrong. 

All I need is a password reset on ONE of these accounts, and I can unlock the rest. So far, Microsoft support has completely IGNORED my issue, and responded in ways that don't relate to my actual issue. 

This is very frustrating. I need to get into those accounts. Someone PLEASE HELP ME!!!!

told password incorrect but can log on to this site

28. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:
Problems persist and no response from the "helpful people" at ANSWERS MICROSOFT 

I cannot log onto my new account , created to try and recover my old account 
yet can log onto this site which recognised the account/password 

My old account is now blocked for too many failed attempts of incorrect password 
(which is simply not the case , I typed in right password VERY CAREFULLY each time 
I have been using this password for about 12 years now without any trouble,
that is until about 5 days ago when the sign in page format changed)

It is now totally obvious that these problems have nothing to do with either account being security compromised
but to do with TINKERING by Microsoft , something to do with the final migration of Hotmail to Outlook .

Its a problem Microsoft have created and yet they are doing NOTHING 
to help me get back my desperately needed access to my Hotmail account.

They will hide behind the banal excuse of SECURITY and send me another mindless cut and paste instruction
to follow the recovery form submission process 
which I have tried to do, unsuccessfully, three times 
( probably because I misspelt the name of a File Folder or haven't exactly put the address of a recent mail received ,
but there is enough data on the recovery submission form to convince even the Spanish Inquisition
that I am who I say I am) 
I can access my BANK ACCOUNT by communicating with a Human Being and answering 3 simple questions.
Why cant MICROSOFT offer a similar level of service ..is it that they cant afford to?  
What do all these wonderful Moderators actually do, apart from cut and paste standard format replies?

To rub salt in the wounds they will offer some "have a nice day" type standard format platitude 
about "understanding my frustration"  ..they don't and they don't care.

The users who take the trouble to write into this site are actually doing Microsoft a service
by highlighting glitches in the systems ( if they bother to look at them ) and what do we get in return ...

The numpty that runs this part of Microsoft should be be fired for crass incompetence 
and a complete overhaul of this NON SERVICE is required. 

PLEASE CAN SOMEBODY TAKE SOME ACTION 
(OTHER THAN TELLING ME -AGAIN- TO FOLLOW THE INOPERABLE RESET PASSWORD PROCESS)
AND ALLOW ME TO ACCESS MY BLOCKED ACCOUNT

It looks like someone else may be using my account? Please help, I have tried every option.

28. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
My Xbox live account is linked to one of my emails but I can't log in because apparently someone else is using it. I can't receive the security code as it gets sent to the same email which is blocked (which I think is really stupid and Microsoft should do something about it) and every time I reset the password after filling in the details, when I try logging in, I get the exact same message "It looks like someone else may be..." 
Please help as I have exhausted all options and it has come to my attention that the only way to actually solve this problem is to get help from a Moderator who works for Microsoft. 

Thanks. 

It looks like someone else may be using your account? Please help, I have tried every option.

28. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
My Xbox live account is linked to one of my emails but I can't log in because apparently someone else is using it. I can't receive the security code as it gets sent to the same email which is blocked (which I think is really stupid and Microsoft should do something about it) and every time I reset the password after filling in the details, when I try logging in, I get the exact same message "It looks like someone else may be..." 
Please help as I have exhausted all options and it has come to my attention that the only way to actually solve this problem is to get help from a Moderator who works for Microsoft. 
No matter how many times I change my password, I can never access my account

Thanks. 

I am still waiting for assistance regarding lost emails.

28. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
Another email requesting assistance retrieve my lost emails. In the last response from microsoft it was suggested that I stop posting multiple messages and reply to the last person who responded. I would love to be able to do that but it seems the system does not allow that. My feedback and suggestions to microsoft would be just that, assign someone for my issue that I can deal with directly, that I am able to respond to without having to go through this process. Its frustrating for your customers and probably is for your moderators as well. Also being able to SPEAK to someone would be great and probably speed up the process saving me and you as a company time which means money.

Now, could someone please help me!!?? Will I ever be able to get the lost emails back? I have answered all quaestions sent to me and followed all instructions and getting nowhere. PLEASE HELP.
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