supprimer un compte microsoft

15. December 2013 · Write a comment · Categories: Uncategorized · Tags: ,
Bonjour,

Je ne parviens pas à supprimer totalement un compte Microsoft. J'en ai créé un autre mais lorsque mon ordi s'allume c'est mon ancienne adresse du compte qui s'affiche dont le mot de passe ne fonctionne d'ailleurs plus et le message suivant s'affiche : compte inexistant, veuillez en créer un.

J'espère que quelqu'un pourra m'aider car je n'ai plus accès à rien, Microsoft Store demande une identification comme d'autre application.

Je vous en remercie par avance.

Cordialement.

Corinne

Problem with Credit Card on Microsoft Store. Please help!!

09. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

Hi,
I've been having a lot of issues trying to purchase stuff on Microsoft Store. It started after I pre-ordered the Xbox One back in late August. I tried pre-ordering Battlefield 4 on 9/3, but it gave me an error saying to close my browser and try again. I tried this across IE and Firefox multiple times, but to no avail.

When I called a store and asked if they could order for me, they said they encountered an error saying "Contact your financial institution." Furthermore, when I try to edit or add another completely different credit card, I get another error:

We can't authorize the payment method. Please make sure the information is correct, or use another payment method. If you continue to get this message, please contact your financial institution.

Error details

30225-coWEBwAAAAAAAAAA-5aa22c6c-74c5-4871-afb8-a673fa911d17


I have contacted them, and they said that Visa approved the $0.00 pre-order each time. However, I received no confirmation from Microsoft or any indication that it went through. I can, actually, buy songs from Xbox Music still with no problem.

At the moment, I don't have the money to cover my Xbox One pre-order. I wouldn't think that would not allow me to add another credit card, but I can't either way. I tried making a new account and adding the original credit card, but that did not work. It did, however, accept the second credit card. For some strange reason, it still won't let me buy anything on the other account.

I've been in contact with a lot of people, but no one seems to know what to do. Help would be GREATLY appreciated. If I could get this fixed before November, that'd be awesome.

Purchase from US Microsoft Store in Canada?

25. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , , ,
I want to buy a laptop from the American Microsoft store because it is not available in the Canada store. I get to shipping section of the checkout and it automatically fills out AL in the "State" frame, and asks for my postal code in another one. I believe it fills in AL because my autofill has AB filled in as my province. When I type in my postal code in the space provided and hit send it tells me to enter my zip code.

How can I purchase this laptop? I've searched elsewhere, but the same machine sells for $120 more at the cheapest.

There doesn't seem to be a category for the Microsoft Store.