Upon signing up for a new Live account to be the primary account on my new Lumia 928, I mistakenly entered today's date as my birthdate. As a result, Microsoft thinks I'm a newborn, and thus I need authorization from a parent to use the email. Normally,
this wouldn't be a problem - I'd just create another email. But unfortunately as it is the primary email for my Lumia, a lot of my Lumia's functionality (including SkyDrive) is disabled until I verify with "my parent" - there is no back button, for example,
to create a new email address - it's holding out until the verification is complete. How can I get Microsoft to delete the account or to allow me to create a new primary Microsoft account on my phone?
Many thanks in advance,
Kevin
I have a Microsoft account I have used for everything (Xbox live, windows phone store, windows 8 store, skydiver) also have a separate outlook.com account I created when outlook.com started.
I would like to remove the standalone outlook.com account so I can add that email address as an alias to the MS account. Only problem is it says it would hold that email address for a year (I think it was a year don't remember exactly). Is there any way anyone at MS can help with this. I have access to both accounts but just want the standalone outlook.com one to be deleted.
I have a older Microsoft account and a newer one. I would like to merge the two, but there are items associated with both accounts that I would like preserved including transactions with Microsoft, MSDN, etc. What I would like is to be able to see what things are associated with both accounts, transfer the desired ones from the old account to the new one, and delete the old account making the email address an alias.
I know the canned response is "we do not offer that feature", but there's no way it couldn't be handled by someone at MS. Where do I need to go to find this person?
Along with the many other users who have posted in this community, I can't delete my hotmail account. Every time I try to deactivate my account I get the message "To close your Outlook account, you must first cancel your billing service. Go to Microsoft Account and Billing Services." I've NEVER had anything set-up in Microsoft Billing Services. When I access Microsoft Account and Billing Services there is nothing there to cancel. Please help me get this Hotmail account deleted. I would like to create a new username that's more professional appropriate, but would first like this account deactivated.
I would also like to point out that I first tried not using this account for over a year to allow it to deactivate on it's own. I didn't log into the account once for more than a year. Today I tried to verify that the account was no longer active, but instead of saying it was not a valid account it asked me my security questions, re-set password, and logged back into an active account. I had never even used Hotmail when it was the new Outlook.
Please send me a private message so that I can respond with my Unique ID to get this account deleted.
Thanks!
Hi,
I am trying to access my outlook account since last Thursday (8th Nov). The account was maintained by university.
For the first few days I got the following message;
This account can't be used to access Outlook.com
You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please click here to
sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account).
Now I am receiving this message instead of the above;
We're having trouble signing you in
You're currently signed in with a Microsoft account as xxxx but that account can't be used with Outlook Web App. Please sign out of your Microsoft account, then sign in to Outlook Web App with the account you use to read
your organization's email. Click here to sign out. Learn
more
I will be very pleased If anybody clearly states what needs to be done to resolve this issue. Please note that I have all suggested actions, different browsers, clearing caches etc.
Please help.
When i sign up a microsoft account i prefer the name to register. And now i want to change it. Is there a way on how to change my microsoft I.D. or i have to deactivate or delete my microsoft account and make a new one on the desire name?
Following numerous email requests from *** Email address is removed for privacy *** I have tried to delete a credit card in my Microsoft Account to enable me to pay and continue my ad-free subscription with a replacement credit card. I am unable to do this without first contacting Support
because of nonexistent "associations" with the card I wish to delete.
Unfortunately, Microsoft do not display any contact information.
I have tried twice to obtain assistance by telephoning number 0800 587 2920 (UK) and 0844 800 240025 but without success.
Can you assist me please.
Unfortunately, Microsoft do not display any contact information.
I have tried twice to obtain assistance by telephoning number 0800 587 2920 (UK) and 0844 800 240025 but without success.
Can you assist me please.
I cannot send/receive e-mails and think I might have a virus or received a problem e-mail. I can sign in to my Microsoft account but have a different password (which I cannot remember) for email. On the bottom of screen there is a 'padlock' beside the
word 'authorizing. Can you help please?
I cannot send/receive e-mails and think I might have a virus or received a problem e-mail. I can sign in to my Microsoft account but have a different password (which I cannot remember) for email. On the bottom of screen there is a 'padlock' beside the
word 'authorizing. Can you help please?
I'm no longer able to sign into my student email account, I was able to a week ago. I now get a message stating,
You're currently signed in with a Microsoft account as ***, but that account can't be used with Outlook Web App. Please sign out of your Microsoft account, then sign in to Outlook Web App with the account you use to read
your organization's email. Click here to
sign out. Learn more
If I go to the Outlook.com/student.myschool.edu , I get "We don't recognize this user ID or password."
I'm able to logon to the office 365 page, but I don't have any apps or email there either.
My school is apparently no longer using office 365/windows live, is there any way I can get back into my account so I can get my emails?
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