Microsoft account › Page 71 › Question about Outlook Express

unable to complete age verification

28. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Age Verification, customer support, error message, Microsoft account

Hi, i'm trying to complete age verification for my daughter's live account and every time i try i get the following error message "

We're unable to complete your request

Microsoft account is experiencing technical problems. Please try again later.

Customer Support

i tried doing this with my desktop computer, and ipad, a tablet, and two phones which one of the is a windows phone, i tried setting up a new account to complete the verification same error came up, my husband tried with his live account, same error, the error comes up after submitting credit card information to confirm i'm an adult, what else do i need to do? as far as browsers, i tried, chrome, internet explorer and firefox, i tried sending an email through the customer support link in the error message and it went to billing who directed me here.

You need to cancel any paid services or Microsoft Points account associated with your Microsoft account.

28. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft, Microsoft account, Microsoft points

Hi there,

I'm trying to close this account, however I'm receiving the error "You need to cancel any paid services or Microsoft Points account associated with your Microsoft account." I have no paid services or Microsoft Points attached to this account, so I'm not sure why it won't let me proceed.

Can any moderators help?

Thanks,

Joe

Recover Email for Xbox Live (I’m being charged for a service I don’t have)

28. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Microsoft account, Xbox

So in 2010 I received an Xbox for a gift. When signing up I didn't have a Microsoft account so I made a quick one up and had everything on the Xbox saved and I eventually used auto renew which my girlfriend at the time was paying for. So everything was fine untill a year ago when my house was burglarized and my Xbox was stolen. So a few months passed and my girlfriend realized that shes being charged by Xbox. So I called and Xbox informed me that they couldnt do anything unless I had the original email. Well the problem is I don't remember at all due to the fact that I never used it and it was stored on my Xbox. So how can I recover that email so Microsoft can stop billing me for something I don't have?

Recover Email for Xbox Live (I’m being charged for a service I don’t have)

28. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Microsoft account, Xbox

http://answers.microsoft.com/en-us/windowslive/forum/mail?tab=QnA

28. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Microsoft account, Microsoft Account password, Windows Live Mail

I have a new windows 8 lap top which cannot find my settings when I try to open a mail app account. I have reset the computer without it solving the problem. I would prefer to use windows live mail and have installed it but it will not let me log in to my account - it says that the password is wrong and that I should use the microsoft account password, this does not work. Please tell me what to do about e mail accounts and passwords. My microsoft account e mail is an alias, my live mail server e mail address is different. I have tried all the combinations of addresses and passwords I can think of but without success.. By magic my contacts have appeared in the people app. cannot find a category for live mail so posting this under microsoft account sign in. My microsoft sign in works OK but I cannot log in to windows live mail from the windows 8 computer.

log-in to microsoft account

28. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Microsoft account

I am trying to log-in to my microsoft account in the Windows 8 laptop i have. am unable to do so - when i run the microsoft account troubleshooter it says Sync is off and makes the changes but still am unable to log-in.

help me out. even if i try to set up a new microsoft account from the personalization in the settings it throws me out saying "Sorry am unable to connect to Microsoft services" even though am able to login to my microsoft account from the explorer.

Cannot close my Hotmail account!

28. July 2013 · Write a comment · Categories: livemail · Tags: microsoft, Microsoft account

I have been repeatedly trying to CLOSE this account for over a year now. My account has been hacked on more than one occasion. Whenever I attempt to close my account, the reply is as follows:

You need to cancel any paid services or Microsoft Points account associated with your Microsoft account.
You need to deactivate your Hotmail account. Once you've done that, your Microsoft account will be closed automatically after a period of inactivity.

First of all, I have NO paid services associated with my account. As well, the second bullet makes no sense as that is what I am already trying to do.

My address is: *** Email address is removed for privacy ***

Cannot close my Hotmail account!

28. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft, Microsoft account

I have been repeatedly trying to CLOSE this account for over a year now. My account has been hacked on more than one occasion. Whenever I attempt to close my account, the reply is as follows:

You need to cancel any paid services or Microsoft Points account associated with your Microsoft account.
You need to deactivate your Hotmail account. Once you've done that, your Microsoft account will be closed automatically after a period of inactivity.

Finally done with Microsoft, time to move on.

28. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft, Microsoft account

I wanted to start this thread just so I can express my disgust with Microsoft and It's 'moderators' who I think are hired straight from the nutbag factory.

I've been trying to recover my email for months now, It was breached and I've had to fill out a stupid form dozens of times now, and when I finally get an email back, it ALWAYS says UNFORTUNATELY, and everytime I try to get 'support' to help me recover my account, they tell me to do the same thing, when I imagine the Microsoft headquarters, I imagine a bunch of monkeys jumping around with Mr. Gates throwing bannanas at them.

Help me restore my damned account already! I never thought I'd resort to this kind bullkrap, but how stupid can people be, I've purchased Microsoft windows 8, I have the Surface Pro, I have the Lumia 920 and I wanted to get the Lumia 1020 when it's released, but now I would rather take that money somewhere else where they treat their customers with respect, instead of being a smartypants whenever I'm on live chat trying to seek help.

Listen to this genius tell me what I already know, it's almost as if she doesn't want to help!

From: Escalation Agent
Hello,
After reviewing the information you provided and looking at your account details, I’ve determined that you need to reset your password to recover your account.
Please read this help article “My Outlook.com account has been hacked” (http://windows.microsoft.com/en-us/windows/outlook/hacked-account) and follow the steps to scan your computer using antivirus software, reset your password at https://account.live.com/password/reset and recover your account.
If you cannot recover your account, please follow the steps below to go through the account validation process:
1. Go to this link. https://account.live.com/ResetPassword.aspx
2. Enter the Microsoft account you are trying to recover.
3. Enter the characters you see on the picture and then tick on Next.
4. Click on I can’t use any of these options.
5. Under Where should we contact you?, provide an active alternate email address.
6. Click on Next.
7. Fill out the form and provide as much information.
8. Click on Submit.
Regards,
Meryl

That was her reply to my claim, which I have here:

I have been locked out of my email, I already tried filling the recovery form but I get an email back saying We recently received a request to recover your Microsoft account *******@hotmail.com. Unfortunately, we were unable to verify your ownership of this account using the information you provided.
I made this account a long time ago, and I'm not entirely sure on the contact details, however I do have alot of accounts with other parties e.g. PayPal, Valve Steam and other websites... I'm willing to prove my identity as recovering my email is a top priority, I have lost access to mentioned other parties, it seems somebody is trying to gain access to them aswell, PayPal contains my Credit Card details.
Please help me restore my account, and let me know how I can help speed up the process!
Thank you for your time,
Abdull Haddara.

What do I have to do to get my account back????????????????????????????????????
Do I have to confirm my identity and fingerprints to the CIA or something before I can have my stupid email back!

Finally done with Microsoft, time to move on.

28. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft, Microsoft account

From: Escalation Agent
Hello,
After reviewing the information you provided and looking at your account details, I’ve determined that you need to reset your password to recover your account.
Please read this help article “My Outlook.com account has been hacked” (http://windows.microsoft.com/en-us/windows/outlook/hacked-account) and follow the steps to scan your computer using antivirus software, reset your password at https://account.live.com/password/reset and recover your account.
If you cannot recover your account, please follow the steps below to go through the account validation process:
1. Go to this link. https://account.live.com/ResetPassword.aspx
2. Enter the Microsoft account you are trying to recover.
3. Enter the characters you see on the picture and then tick on Next.
4. Click on I can’t use any of these options.
5. Under Where should we contact you?, provide an active alternate email address.
6. Click on Next.
7. Fill out the form and provide as much information.
8. Click on Submit.
Regards,
Meryl

That was her reply to my claim, which I have here:

I have been locked out of my email, I already tried filling the recovery form but I get an email back saying We recently received a request to recover your Microsoft account *******@hotmail.com. Unfortunately, we were unable to verify your ownership of this account using the information you provided.
I made this account a long time ago, and I'm not entirely sure on the contact details, however I do have alot of accounts with other parties e.g. PayPal, Valve Steam and other websites... I'm willing to prove my identity as recovering my email is a top priority, I have lost access to mentioned other parties, it seems somebody is trying to gain access to them aswell, PayPal contains my Credit Card details.
Please help me restore my account, and let me know how I can help speed up the process!
Thank you for your time,
Abdull Haddara.

What do I have to do to get my account back????????????????????????????????????
Do I have to confirm my identity and fingerprints to the CIA or something before I can have my stupid email back!

Question about Outlook Express

unable to complete age verification

You need to cancel any paid services or Microsoft Points account associated with your Microsoft account.

Recover Email for Xbox Live (I’m being charged for a service I don’t have)

Recover Email for Xbox Live (I’m being charged for a service I don’t have)

http://answers.microsoft.com/en-us/windowslive/forum/mail?tab=QnA

log-in to microsoft account

Cannot close my Hotmail account!

Cannot close my Hotmail account!

Finally done with Microsoft, time to move on.

Finally done with Microsoft, time to move on.

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