Question about Outlook Express

I try to do this and this is the error i get ::::::::::::::: We're unable to complete your request

Microsoft account is experiencing technical problems. Please try again later.

• Customer Support

I'm having an absolute nightmare....

• You need to cancel any paid services or Microsoft Points account associated with your Microsoft account.

I have been told that it will take MSN upper echelon support to resolve my issue, and that I should post here to receive that.

Resolution needed: I need a support engineer to go into my account and make the alias the primary and the current primary, an alias - or remove it entirely if that's what needs to be done.

Why: Due to the primary address not containing a Microsoft domain I am unable to sign up for such Microsoft services as "add-free Outlook".

Reasoning: It is fundamentally unreasonable that I must make two separate Microsoft accounts to experience the full range of Microsoft product offerings because you encouraged me to use an existing email address to create my Microsoft Account at the time of purchase of MS Office Home Premium.

I think we can all agree that there are enough identities to manage for the average on-line consumer already. The entire point of a Microsoft account is to remove redundant/conflicting/different "versions" of the same customer.

Please let me know what the next step is to resolve this issue. Add removal from Outlook is a deal-breaker for me and I am currently choosing which platform to base all my Cloud dealings with - Google or Microsoft.

Thank you for your time.