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Minor child’s email account disappeared

30. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: email account, microsoft, Microsoft account, Minor child
A year ago I created an hotmail.com email account for my minor child, 
"successfully purchased Online service age verification on Saturday, June 02, 2012" (that was a $0.50 payment to Microsoft)
and joined "Microsoft Family Safety".  

Now my child cannot login to the email account (error message "That Microsoft account doesn't exist").
When I go to https://account.live.com/MyKids.aspx under my own (parent) account I see a message "You have no child accounts".
I still see my child's account under https://familysafety.microsoft.com but that's pretty useless -- I need email access.

Please help, I want my kid's email account back.

“Microsoft account is incorrect” loop

30. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Microsoft account
Need help please! I tried creating a new password but i get the error "microsoft account is incorrect".
Ive tried creating a new account with the same name but it says its allready taken. So i know its active.
That same email is what i use to log into my facebook so i know its still there. I just cant get a new password for it.
What could be the problem?
Any help would be appreciated
Thanks!

new computer, wrong sign in for Microsoft account

30. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft, Microsoft account
i have a new computer and my daughter signed me in with the wrong email and password. i had to delete my Microsoft account  and trying to set up account with  email address she used but i keep getting "email account is already being used". It is not to my knowledge. and right now i can't use my windows eight start.

Accidentally changed date of birth on account and now can’t get in

29. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: date of birth, Microsoft account
To protect myself against identity theft, etc, I thought it would be smart to change my date of birth in my Hotmail/Outlook.com account to 2013 so the actual date couldn't be in any way public. Immediately I was kicked out of my account that I use multiple times a day and got the message "You need a parent's permission Before you can sign in to this Microsoft account and use it with Microsoft websites and services, you need a parent's permission. If your parent is available now, ask them to sign in to this PC."  There's no link to try to verify my account with a credit card. I'm pretty sure I didn't set up a parent account around 18 years ago when I opened this account.  I have faxed a copy of my driver's license twice by following the instructions here.  Is there any hope that I'll get my account back? I use it for my business and there are many emails I need access to as soon as possible. I'm completely fine with the whole world knowing my birth date as long as I can have it back!!  Thank you!

microsoft account blocked verification codes wont send

29. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: account recovery, Microsoft account, verification

i have been trying to get into my xbox live account but cant get past the verification codes screen, every time i ask for a code it does not send one to either my phone or email address. i have filed out the account recovery form and been on chat  and had two calls yet still my account is blocked. i have set up another microsoft email to access this forum as instructed by XBox

Currently i am barred from requesting another code (which i dont get) for 24 hours. My security has been verified by Xbox support yet i cannot get onto xbox live despite being a fully paid up member. Can anone assist?

Get back my microsoft account that i deled accientetally

29. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Microsoft account

About 25 8 2013 I deled by mistake my Microsoft Account *** Email address is removed for privacy ***.

With this account I register my new computer. Please let me know the way to get it back.

 

After I make a new Microsoft account *** Email address is removed for privacy *** that I can delete later.

 

Thanks on advance

 

Anna G.I.

 

Why do I get sent links in this forum that DO NOT WORK?

29. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Microsoft account
I posted a question yesterday, concerning security on my email account.

I got one reply:

To our customers who have issue on their account or any account related issue, we suggest that you refer to this link for further assistance (select the error you need help with and fill out the requested details on the following page). The Microsoft account forum will soon be retired, the product will be removed from the dropdowns and you will no longer be able to create new threads in this forum.

 Note: I’ll be locking this thread. As early as possible we encourage customer to refer to the given link on how to resolve their issue before the Microsoft account forum will decommissioned. 


I DID refer immediately to the link, which sent me to another page. There were two links that seemed to apply to my issue, both of which yielded this:

That was yesterday, and I made this printscreen this morning. It was the same yesterday. The original thread was locked, so I could not reply or ask there, forcing me to create this new item.


And I am STILL left not knowing what is up with the security of my account.

Thanks, please help me get this resolved. I have seen no problem with my account on my end. Only that I got that weird "security code" message from outlook.

change email address.

29. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft, Microsoft account, Microsoft Mail
when I set up my Microsoft account  on my new laptop  with w8 I used my old  btyhaoo mail address and Microsoft asked for my password which I had forgot.[ I must have set up a  Microsoft account on my old lap would that have been my primary account) so I changed my btyahoo address and I use that to sign in to my microsoft account, which is a local( aliases) account. I want to change to a Microsoft mail address to sign in to my account. would that make it my primary account again .

Microsoft Account

29. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Microsoft account
Hi,

I had issues with my Microsoft account, so I deleted it and created a new one. However, I'd like to use my primary email address as my ID on my new Microsoft account; however, I can't do so because it was the ID on my old account. As I have deleted my old account, I don't see any reason as to why I shouldn't be able to use it on my new account.

Could someone help me with this?
Thank you!

Unable to use primary email address as ID on my new Microsoft account

29. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Microsoft account
Hi,

I had issues with my Microsoft account, so I deleted it and created a new one. However, I'd like to use my primary email address as my ID on my new Microsoft account; however, I can't do so because it was the ID on my old account. As I have deleted my old account, I don't see any reason as to why I shouldn't be able to use it on my new account.

Could someone help me with this?
Thank you!

Original title: Microsoft Account
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