Windows Live Mail FAQ
Hi all, I cannot send email from Hotmail using Microsoft account on Nokia Lumia 920. I have no problems receiving emails from the phone.
If I access outlook.com through IE10 in the phone and send emails, I have no problems receiving it.
Other than the Hotmail account, I have 2 office emails using Office Web Access and I also can't send emails from them after configuring the office email accounts in the phone. The same error message as above is also thrown.
Hi all, I cannot send email from Hotmail using Microsoft account on Nokia Lumia 920. I have no problems receiving emails from the phone.
If I access outlook.com through IE10 in the phone and send emails, I have no problems receiving it.
Other than the Hotmail account, I have 2 office emails using Office Web Access and I also can't send emails from them after configuring the office email accounts in the phone. The same error message as above is also thrown.
I've had a SkyDrive +100 account for over a year now. When I log into my Microsoft account via (Commerce.microsoft.com), my account shows an Active SkyDrive +100 subscription with the SkyDrive +100 renewal occurring on 8/13/2013.
However, beginning last Thurs (5 days ago) my SkyDrive is no longer synchronizing between various devices (laptop, desktop, Windows Phone) due to being out of storage. When I log in via the web, I'm told I have exceeded my available storage space and to click on Manage Storage for more information. When I click through to Manage Storage, my SkyDrive shows a SkyDrive +7 free account.
I have logged out and back into my Microsoft account several times. I contacted SkyDrive billing support who confirmed they could see the paid for subscription and referred me to AnswerDesk. I reached an AnswerDesk support person who said he couldn't help me and referred me to a Microsoft support phone # but, after waiting on hold for an hour, had to get back to work. Can anyone here assist?
-Jason
State (if applicable):
2. ZIP or Postal Code:
3. The secret answer to your question:
4. Your alternate e-mail address:
5. Your IP address (List the IP addresses from each computer that you use to access your account. To determine your IP address, visithttp://www.whatismyip.com. The numbers that appear at the top of this Web page are your IP address.)
6. Your Internet service provider (home or work):
7. The last date and time that you successfully signed in:
8. The names of any folders that you created in addition to the default folders in your mail account:
9. Names of contacts in your Hotmail address book:
10. Subjects of any old mail that is in your Hotmail Inbox or mail folders:
which I answered , on 9/8/2013 I received this email:
............................................................
I am sorry to inform you that we are unable to validate ownership of the x*** Email address is removed for privacy *** account based on the information that you have provided, so we have to close this ticket. Unless you can provide enough of the information that we asked for that matches the records that we have for this account, there is nothing more that we can do with regard to this account.
We have reviewed all the information from this support request, and at this time it is our recommendation that you please create a new account.
Sincerely,
Brandon
Microsoft account Support Escalations
..............................................
so I replied providing more info about my account ,, but since 9/11/2013 no reply from any escalation agents
can you please help me and update me about my case ?
thanks
I own a domain that had its email managed by Google Mail. My primary mail address was also the alias for my Microsoft account. I decided to switch my domain so the email was managed by Outlook.com, as I mostly use Microsoft's services and decided it would be easier to have everything under one place, rather than a combination of Google Mail, Skydrive, etc etc.
This all seemed to go smoothly, registering the domain with domain.live.com and setting up MX records under my hosting, etc. However, upon logging in to my Microsoft account after completing the process, it informed me that my primary alias couldn't be used, had been removed and that I must select an outlook.com alias. This happened without warning, without notification, and there appears to be no way to restore said alias. I did a livechat with someone and was blankly informed that "that's the way it is" and that I'm going to have to wait six months to reclaim my primary alias?
I find this to be utterly ridiculous. Not only does it mean that I absolutely cannot use Outlook.com for my domain email (not unless I want to sacrifice my Microsoft account and start again with a fresh one), it also means I'm more fragmented than ever, with my Microsoft account now wholly separate from my primary mail address.
I do not understand why "this is the way it is", nor why it will take six months to recover my alias. Even though I'm quite invested in Microsoft's services, I'm sorely tempted to cut my ties completely over this debacle. If anyone has any answers or suggestions on how to resolve this, I'd love to hear them.
I have deleted microsoft account and its mail box. How can it be used or reactivated again?
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