I can not receive any emails from my wife, her email address is listed as safe/trusted in my email settings but i can never receive her emails but she can receive mine.

I also can not receive emails from a local department for a city. Because of this i lost the chance for an interview for a job that ive been training for for over a year now. They've repeatedly tried to send me contact info and other items through emails but none of them come through.

They are not in my junk/spam folders either. Whats the next steps to fix this?