Hotmail accounts not receiving incoming mail from specific senders

23. October 2013 · Write a comment · Categories: livemail · Tags: , ,
Hi there

I am unable to receive any incoming mail from a clients business email account. The email doesn't go to Spam, or to Junk, it simply doesn't arrive. 

This is also the case with several of my colleagues who all use Hotmail accounts, and appears to have started since the switch to Outlook.com. 

The mail server of the company sending it is mail.propaganda.co.uk (It's an in house server, I spoke to their IT guy, who is willing to help if needed with further detail)

I have checked with them, and they are able to send successfully to my gmail account, and several other accounts around the office, it is just Hotmail that it never arrives at. 

We have checked the domain and there is an active SPF record. 

Any ideas to resolve this please? 

Many thanks

Luke Valentine

Hotmail accounts not receiving incoming mail from specific senders

23. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
Hi there

I am unable to receive any incoming mail from a clients business email account. The email doesn't go to Spam, or to Junk, it simply doesn't arrive. 

This is also the case with several of my colleagues who all use Hotmail accounts, and appears to have started since the switch to Outlook.com. 

The mail server of the company sending it is mail.propaganda.co.uk (It's an in house server, I spoke to their IT guy, who is willing to help if needed with further detail)

I have checked with them, and they are able to send successfully to my gmail account, and several other accounts around the office, it is just Hotmail that it never arrives at. 

We have checked the domain and there is an active SPF record. 

Any ideas to resolve this please? 

Many thanks

Luke Valentine

Rules for sorting incoming mail not working

18. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:
I have two folders under my Outlook.com Inbox, named "John" and "Mary". I've set up rules to move incoming mail to Folder "John" if the To or CC contains "*** Email address is removed for privacy ***", to Folder "Mary" if they contain "*** Email address is removed for privacy ***". They usually work well!

Here's the problem - if I receive a mail with To: *** Email address is removed for privacy *** and *** Email address is removed for privacy ***, I get two copies of the email in Folder "John" and none in Folder "Mary".

The same happens when I have To: *** Email address is removed for privacy *** and Cc: *** Email address is removed for privacy ***.

How do I get one copy automatically sent to "John" and one to "Mary", as intended by the sender?

rules for sorting incoming mail not working. junk folder is flooded with the same **** over and over.

16. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , ,
I have created rules for not allowing mail with with words and phrases involving credit reports, credit approval, credit score etc. to even get into my junk mail but I am being flooded with it.  How do I get the rules to work?

Server Error 5102 Windows Live Error ID: 0x8DE00002

10. October 2013 · Write a comment · Categories: livemail · Tags: , ,

I am unable to receive email on one of my live accounts.  I am getting the message:  Server Error: 5102   Windows Live Mail Error ID: 0x8DE00002

 

 I have sent a test message from that account to another live account and it was received, but cannot receive new mail or access any saved messages in any folders.  My incoming mail from that account can be accessed on my iPad and iPhone.  I have attempted to follow the instructions posted in response to others, but have been unable to get beyond the first step.  I am running Windows 7 and when I get into the commands, I cannot get beyond REGSVR32 initpki.dll.  I get a message that "it failed to load".

 

Please advise.

 

[Moved from feedback]

cant recieve incoming mail but can send on hotmail.

23. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
Please can someone tell me the server required for a mac for hotmail incoming messages and any security settings 
My outgoing is working fine
currentlly pop3.live.com

How do I add my Outlook email in box to Outlook 2010

15. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
I can send emails via Outlook 2010, but my incoming mail is not transferred over to Outlook 2010 in box - Regards Alan

Synchronizing and Incoming Mail Error

08. September 2013 · Write a comment · Categories: livemail · Tags: , ,
After adding another email my new email is not synchronizing and cannot receive incoming mail.  It also is continuing to ask for a password and when i do put password in and still does nothing it just keeps asking again.  Please help, I would be much appreciative.

Problem sending outgoing mail from my iPhone

04. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I was referred here by the help staff on Twitter. I have been having trouble sending outgoing mail on my iPhone. The error says " Cannot Send Mail. The user name or password for *** Email address is removed for privacy ***@smtp.live.com is incorrect.  However, the password is correct and the same for my incoming mail which I am receiving. I had the same problem last week and the genius desk at Apple helped me by deleting and reinstalling the account. It worked but now same problem and this time deleting and reinstalling isn't working. I'm not sure why this is happening...could it be the change to Outlook?  It seems the problem started shortly after. I look forward to your help.
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