Whenever I try to retrieve my Hotmail account through 'Forget my password' and request to fill out the questionnaire for a validation of proof, the email of my account then changes to another email and shows that I am no longer trying to retrieve my original account but an unknown account that has been linked to my account. I am unsure as to how I can retrieve my account as the security question is set by the hacker as well as the back up email.
Help is widely appreciated, I really want to be in possession of my account again. Thank you :)
Thank you,
Jim
I have used Hotmail account many, many, many years through Internet Explorer. It was about a month+ I began having problems due to YOUR change with the Hotmail/Outlook.com account with Internet Explorer. In fact, I was in hotmail with IE 8 doing AOK, signed off then went to access a couple hours later (same day) and POOF-problems. It has been several months now I am unable to access Hotmail receiving this message ....."Something went wrong and we can't sign you in right now. Please try again later"....... Prior to this I was able to access/open account yet missing tabs like reply, send etc, and could not see my folders.
Firefox I have no problems with my Hotmail account. I am more comfortable with IE 8 and would prefer to continue through IE. Do you have a fix?
My computer is:
- Windows 7 Ultimate
- IE 8---I must keep IE 8 due to compatibility issues with American Red Cross Programs. Hotmail was working just fine with IE 8
- 2010 Microsoft Office Professional
Kathleen
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