the Cricket # has no error on their phone and the message shows it was sent
the Cricket # DOES receive messages from Hotmail
the Cricket # has no problem with messages sent & received to other email accounts like Yahoo or Gmail
a 2nd Cricket # was tested and message was also not received by Hotmail
Hotmail receives texts from other phone companies like Sprint and Verizon with no problems
Junkmail is checked daily
Blocked senders list was checked
Even though the Cricket number is in my address book I still added them to the safe sender list
2nd Hotmail account was tested and also did not receive text from Cricket
The problem is specifically with Cricket phones and Hotmail accounts. I don't know of anything else I can check or test. The problem is frustrating and like I said I've not had any issues before. It is probably going around 2 weeks now.
Has something changed with Hotmail that it is not letting Cricket texts come through? What else can I possibly check on my end? Would like this to be fixed soon as possible. Thanks
If I stop paying the "Plus" subscription and go back to a regular Outlook.com account, will I lose my older emails if my storage exceeds a certain limit? If yes, what is that limit? and is there a way to find out how much space my account currently takes up?
Thanks!
Hi,
I am writing on behalf of my sister-in-law who has Multiple Sclerosis and is confined to a wheel chair. She has had her Hotmail account for about 10 years, maybe more.
Recently, she has been unable to access her Hotmail account. I am not sure if this had anything to do with the Outlook upgrade or not. I helped her with the form but she was unable to remember enough and Microsoft denied her request for assistance. The form is OK for healthy people, but it seems Microsoft won't go the extra step to help people with disabilities. I called Microsoft support and received no help at all. Surely there must be a way to help her.
I am concerned that she will lose everything. Being confined to a wheelchair with such a debilitating disease, Hotmail means a lot to her as it provides a way to be in contact with family and friends.
I am hoping that someone from Microsoft will read this and help her gain access to her account.
- SRX1215514573ID - WLID Escalation - Otherhe asked me these questions :
State (if applicable):
2. ZIP or Postal Code:
3. The secret answer to your question:
4. Your alternate e-mail address:
5. Your IP address (List the IP addresses from each computer that you use to access your account. To determine your IP address, visithttp://www.whatismyip.com. The numbers that appear at the top of this Web page are your IP address.)
6. Your Internet service provider (home or work):
7. The last date and time that you successfully signed in:
8. The names of any folders that you created in addition to the default folders in your mail account:
9. Names of contacts in your Hotmail address book:
10. Subjects of any old mail that is in your Hotmail Inbox or mail folders:
which I answered , on 9/8/2013 I received this email:
............................................................
I am sorry to inform you that we are unable to validate ownership of the x*** Email address is removed for privacy *** account based on the information that you have provided, so we have to close this ticket. Unless you can provide enough of the information that we asked for that matches the records that we have for this account, there is nothing more that we can do with regard to this account.
We have reviewed all the information from this support request, and at this time it is our recommendation that you please create a new account.
Sincerely,
Brandon
Microsoft account Support Escalations
..............................................
so I replied providing more info about my account ,, but since 9/11/2013 no reply from any escalation agents
can you please help me and update me about my case ?
thanks
I can not open ANY of my emails in outlook express...I havent used my desktop in about 6 months because I have just been using my phone. So when I logged onto my HOTMAIL account using my desktop I noticed it went to outlook express...I didnt think nothing of it but when I tried to open my emails, nothing would happen....Ive tried opening up the options menu...nothing! The only thing that will even work is the "help" option, which as you can see, has NOT helped. Ive updated my browser like it instructed and still nothing. I also noticed that the option to use HOTMAIL has been taken away...heres a thought...give us the option to decide whether we want HOTMAIL or outlook express...I think you know what I would choose.
I see at the botton of this that it has notify me when someone reads this....what good will that do if I cant open my emails to see what someone suggests?...Im going to check it regardless though.
Hi all, just like the rest on here I have had my Hotmail account blocked with no real help to unblock it.
I have exhausted every possible google search on resolving this matter with no success.
My email address was setup 5 years ago and I have never really used it other than for my Xbox Live account.
So that means I have not made any folder, sent any email or really remember and such information about the account other than the obvious.
This is stupid that so many people are having the same problems with no real support from the Hotmail team..
every link to recover my account always seems to get me back to the page where I have to fill in the info im having trouble with in the first place?
I have tried to recover my password via my alternate email but I never receive it, I have filled out the information to best of my knowledge.
A lot has changed in the last five years since I setup my Hotmail account as I have moved from the UK to Australia.
So this is my last attempt for help in recovering my blocked Hotmail account before I change my others over another provider with much better support.
Oh just to clarify this account is NOT the account im having trouble with!!
CAN I JUST MENTION THE 3 Service Request Update Emails I have received with the link to follow up on my request WILL NOT LET ME VIEW THEM with either the Live ID im using now or the Live ID im having trouble with??
06/09/2013
SRX1216295920ID - Service Request Update 1216295920
We have responded to your support request. Go to the Microsoft Support site to view our response and follow up on your request.
https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1216295920
*** Email address is removed for privacy *** is not allowed to view this incident!
*** Email address is removed for privacy *** It looks like someone else might be using your account
14/09/2013
SRX1217143905ID - Service Request Update 1217143905
We have responded to your support request. Go to the Microsoft Support site to view our response and follow up on your request.
https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1217143905
*** Email address is removed for privacy *** is not allowed to view this incident!
*** Email address is removed for privacy *** It looks like someone else might be using your account
16/09/2013
We have responded to your support request. Go to the Microsoft Support site to view our response and follow up on your request.
https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1217194455
*** Email address is removed for privacy *** is not allowed to view this incident!
*** Email address is removed for privacy *** It looks like someone else might be using your account
How am I supposed to follow up if I cant access it as I have mentioned this in each support request email?
Is there real people dealing with this or is it all just computer automated replies?
I look forward to posting this again when I receive the same response YET AGAIN!!!!
I am having a recurring problem whenever I use an HP Pavilion 753N to sign into my Hotmail Account. I always get a screen saying
There is a Problem signing in to Outlook. I click on the bar there & the connection is made. I do NOT have any problrm signing in using
my Windows 7 Account. Does Windows XP no longer support the Outlook connection ? How can I avoid this in the future ?
Any advice or suggestions will be appreciated.
Thank you
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