When i started using SkyDrive I was allocated 7GB free capacity.
My needs exceeded the 7GB so i upgarded to 20GB. That worked well for the most part except once when the SkyDrive desktop app failed. There was no warning that it had failed and I continued working which resulted in the sync status turning into chaos, which
took me days to fix.
Earlier this week I received a message that my SkyDrive was full. I logged into my account and it showed that i had capacity exceeding 12GB. However, I was afraid of losing data so I immediately signed up for the 50GB package. My account showed that i had 57GB
available.
A few minutes later I was presented with a message that my SkyDrive was full. I logged into my account and the capacity was shown as 57GB. I then logged into my account using my laptop and the capacity was shown as 7GB. Two computers, same account, two different
capacities.
I refreshed my browser and the capacity chnaged. I realised that the capacity was toggling between 57GB and 7GB. I was now in real danger of losing all of my data, so i immediately moved the data to the trusted DropBox.
I have screen shots of my 50GB purchase. Why was the capacity removed?
I also have a SkyDrive Pro facility which I have chosen not to use because the sync feature is so unstable.
As is clear above, I do use DropBox in conjunction with business partners. DropBox was their choice but my observation is that it works flawlessly. I have never experienced a sync or capacity problem with DropBox.
I have been a Microsoft supporter for 30 years and entrusted my precious data to Microsoft by default. Misguided thinking? Is our data safe in SkyDrive???????
If my comments seem harsh, then read posts on this forum and other internet locations.
I need this problem fixed and some robust convincing or my money back.
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