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Outlook.com – Can’t get past CAPTCHA

31. July 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: attempt, CAPTCHA, com, limit, microsoft, Microsoft account, Microsoft Account Settings, SUMMARY

SUMMARY:

After logging into Outlook.com with my Microsoft Account credentials (no problems logging in), I'm prompted to enter a CAPTCHA.  After entering the information correctly, the following message is displayed:

You've reached the limit for number of attempts. These limits help us protect against spam from automated programs. You can try again later.

 

STEPS TO REPRODUCE:

  1. Load www.outlook.com
  2. Successfully login with Microsoft Account (verified I am signed in as I can access my Microsoft Account Settings).
  3. Immediately redirected to a page that indicates: "Help us fight junk email - Most junk comes from automated programs, which can't solve puzzles like this. (Sorry we have to ask you to prove you're a person.) " 
  4. Enter CAPTCHA phrase and click Continue.

EXPECTED RESULT:  Successful login or the option to make another attempt.

ACTUAL RESULT:  Message - You've reached the limit for number of attempts. These limits help us protect against spam from automated programs. You can try again later.

NOTE:  I'm certain the CAPTCHA was entered correctly.  I made another attempt a few hours later but get the same result.

 

 

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