billing account › Question about Outlook Express

Unable to close Hotmail account

15. November 2013 · Write a comment · Categories: Uncategorized · Tags: account cancellation, account password, billing account

Hi,

Please can you close my Hotmail (and associated Outlook.com) account? The account has been compromised and used for fraudulent purposes. I have taken the precaution of changing the account password, but I would like to have it deleted permanently. I am no longer using the account.

I have followed the account cancellation procedure on Outlook.com, which directs me to close my Hotmail account first. This in turn tells me that I need to close my associated billing account. I don't have a billing account so I can get no further.

The issue I'm having closing the account seems similar to this person:

http://answers.microsoft.com/en-us/windowslive/forum/mail-email/delete-hotmail-account-no-billing-services/9cdbbec3-7169-451b-9ae7-bd1800d680ab

I can supply the account e-mail address and PUID, but I presume this should be done in a private message.

Many thanks.

how do i close my hotmail account

08. November 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: billing account, microsoft

I have tried to cancel or close my hotmail account starting in outlook many times now. After routing me to deactivate the account it will ask me to cancel billing account with Microsoft. I do not have one and never did. Nonetheless, after i go to billing there is nothing that will prompt me to cancel other then this forum. This is very important for me to cancel this account. I would appreciate your help.

closing my account

28. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: billing account, deactivate, Microsoft account, Outlook account

Hello,

I need help closing my hotmail.com account. The system is asking me to deactivate my billing account ?

You need to deactivate your Hotmail account. Once you've done that, your Microsoft account will be closed automatically after a period of inactivity.

Then I got the following message :

Deactivate your Outlook account

To close your Outlook account, you must first cancel your billing service. Go to Microsoft Account and Billing Services at https://billing.microsoft.com.

I can't find any way to cancel this billing account...

Need help closing my hotmail.com account. The system is asking me to deactivate my billing account ?

08. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: billing account, Microsoft account, Outlook account

Need to permanently close accounts

31. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: billing account, billing accounts, continuous loop

I am unable to close my Hotmail/outlook account due to the continuous loop about an associated billing account. All my billing accounts were closed a long time ago. Please help.

Nicole

Why is it so DIFFICULT to close one of my email accounts!!!!

28. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: billing account, cancel account, Hotmail email

I'm trying to cancel/close one of my hotmail accounts but when I click on Close Account it asks me to click on something else and that asks me to click on something else and then something about billing (which I don't have a billing account for ANYTHING)!! This is frustrating! It NEVER used to be this difficult to close a hotmail email account! Even the subjects to post this thread doesn't even have Cancel Account as an option! Ugh!!

Question about Outlook Express

Unable to close Hotmail account

how do i close my hotmail account

closing my account

Need help closing my hotmail.com account. The system is asking me to deactivate my billing account ?

Need to permanently close accounts

Why is it so DIFFICULT to close one of my email accounts!!!!

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