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08. November 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: bank account, direct debit, Microsoft Outlook, Outlook account
My Outlook account is shown as having been suspended as the direct debit has been declined.  have checked with my bank and they say that they have not received any request for payment. The bank account information shown is still correct so I have no idea why the subscription has not been renewed. There is no facility to edit the direct debit information in any case. I have tried to mange the subsriction and change the payment method but always seem to get to a dead end. There is no live support for Outlook so I have no real alternative but to cancel my subscription.  

account hacked bank account accessed

29. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: account recovery option, bank account, bank accounts, microsoft

i have been trying to get microsoft to respond to my account being hacked for weeks now. i have tried the account recovery option several times but whoever hacked the account changed the information. microsoft has just not responded to this issue, and it has now been weeks. my bank accounts have now been accessed, and i have requested that, if I am unable to regain access to the account that it be deleted but again, no responses.

I need an agent to contact me immediately to resolve this.


Email hacked and hacker changed all recovery info

03. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: bank account, email account, recovery info, security questions
My email account was hacked and all the recovery info changed so I cannot get back in. The hacker changed my password, alternate email address, phone number, security questions, etc. They proceeded to send an email to my contact list stating that I am out of town and my purse was stolen and I need money. I am in fact on vacation right now so this email is quite believable to some of my contacts. I only hope they have not responded to this scammer. I also have important bank account info in my email (I realize this isn't smart) that I'm afraid the hacker now has.

The first day I could not attempt a password reset because the system told me I'd already done it too many times and to wait 24 hours. I then submitted a support request and did not receive a response at all. It has been over 24 hours. I have since tried to recover my account again and sent the validation form. I got a response rather quickly that it couldn't be verified and to try again. I tried again and now the response was that I should just make a new account. I tried to use the chat function and both times the customer service team could not help me. I sent another request for support. 

Who can I talk to? This is getting to be ridiculous that no one can help me reset my account so I can advise family that I was hacked and try to salvage my account. Letting a hacker have all my info for this long is unacceptable and no one at Microsoft seems to care about this security issue. It has taken me a long time to even get this forum post to work. It keeps telling me to try again later.

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