If I sign on to my account giving my administrator password, the account is competely corrupt - I cannot access the internet or any of my
documents. I have tried stem restore to a previous date when the system was working normally. Please help.
When fixing a problem with my mail I created a new problem. I created a new account (or alias) - I can't remember which one and made it the administrator. Eventually I fixed my problem and have my old email address and password back (as a primary user),
but cannot alter anything on the computer as the administrator email address (or alias?) I created pops up and asks me for a password - no password I have ever used works and my current password doesn't work either - I tried just entering too and that didn't
work - I have tried deleting this administrator account (and as an alias) and reinstalling it but it doesn't fix the problem. Every time I log on the pictures of both the administrator and the primary user pop up - I can still use the primary user as my password
opens that account but no password opens the administrator account. The microsoft help desk told me not to pay for a program that unlocks the administrator password as these are not endorsed by microsoft. I guess I can just ignore it - but can I change my
windows settings via outlook webmail if I really need to? I am not good with technology so any help would be most appreciated.
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