Hi,

I am a long-term user of Hotmail for my personal emails. For some time now I have had my mail forwarded to another address.

I am now aware that I have not been receiving my usual @hotmail.com address emails for the last 6 days. Having logged into the Hotmail website, it appears that Hotmail has now become Outlook.com. All my old emails are gone, and my emails from the last 6 days are nowhere to be seen. The settings show that my mail was no longer set to be forwarded to my other email address.

Basically, it seems I've been changed over to Outlook.com without warning (!!), that my settings have been returned to default, and I've lost all my old email and the emails that were being sent to my @hotmail.com address over the past week.

I require assistance in:
1) Restoring all my old emails back to my account
2) Obtaining my emails I was sent over this past week but have not received
(I have reinstated email forwarding myself)

Thankyou for your urgent assistance. These emails are of great importance to me and it is very upsetting to find that my service has been changed and emails deleted without notice.
OSF