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help my account has been hacked I have tried all recovery options and password resets and spoke to people only to get no where recovery ticket number 1216430034

07. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: account recovery, password resets, RECOVERY OPTIONS, ticket number
Can someone please recover and assist me and stop giving me the run around. I have important informstion in account  and I need to recover.  The assistance for account recovery is rather annoying and frustrating everyone keeps sending me back to form . Useless. Please help. Desperate to recover . Please anyone help.

Microsoft account blocked

04. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: account recovery, account verification, microsoft, Microsoft account
My son is unable to use Xbox live as his Microsoft account has been blocked under Code 8015D02E. The recovery email on the account no longer exists, so we tried the account recovery form. However, despite 3 attempts we could not provide enough info to verify ownership. He has no credit card, does not use his @live.co.uk email to send or get emails . Have tried @microsofthelps and @xboxsupport on twitter for assistance and they referred me here. Have submitted a Microsoft service request which ended up back at the account verification form again. I seem to be stuck in a loop. Can a password reset link not be sent to my alternate gmail or if I provide a number by SMS to me?

my hotmail account is blocked, i want to get it back

04. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: account recovery, Microsoft account
URGENT: My hotmail is blocked, i want to get it back

When i tried to sign in my hotmail account , i received that maybe someone else using my account, i tried to recover my account and sent report (account recovery request 99836315, then i received an email from Microsoft account that they were unable to verify my ownership of this account.

the account: *** Email address is removed for privacy ***

 

what i have to do? i still have few of my emails on Ipad and i can provide the hotmail team with the emails i received and who sent it to me to verify my owwnership of the above account, such as:a

- i received email on August 31, 2013 6:29 AM from Indeed *** Email address is removed for privacy ***

- i received email from facebook August 31, 2013 5:16 AM news from facebook

- email from *** Email address is removed for privacy *** August 31, 2013 12:09 AM FW: a word of gratitude

- email from Qatar Airways Privilege Club August 29, 2013 3:09 PM Earn Qmiles on British Airways

- email from *** Email address is removed for privacy *** August 29, 2013 11:00 AM

- from *** Email address is removed for privacy *** August 26, 2013 11:35 AM RE: CID

- from *** Email address is removed for privacy *** August 22, 2013 9:31 PM

- *** Email address is removed for privacy *** August 19, 2013 1:41 PM Education Information Request

 

i have a lot of emails that i can share them with the hotmail team, i can provide you with all the needed documents (ID, Passport) that shows i am Rama Abboud, i can pass by the microsoft office in Qatar if you want, i need the above email to come back, it is emergency i am waiting emails from work, i will move to new job, and the email is the only way to contact them, i will lose everything.

 

please i need help please.

my hotmail account is blocked, i want to get it back

04. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: account recovery, Microsoft account
URGENT: My hotmail is blocked, i want to get it back

When i tried to sign in my hotmail account , i received that maybe someone else using my account, i tried to recover my account and sent report (account recovery request 99836315, then i received an email from Microsoft account that they were unable to verify my ownership of this account.

the account: *** Email address is removed for privacy ***

 

what i have to do? i still have few of my emails on Ipad and i can provide the hotmail team with the emails i received and who sent it to me to verify my owwnership of the above account, such as:a

- i received email on August 31, 2013 6:29 AM from Indeed *** Email address is removed for privacy ***

- i received email from facebook August 31, 2013 5:16 AM news from facebook

- email from *** Email address is removed for privacy *** August 31, 2013 12:09 AM FW: a word of gratitude

- email from Qatar Airways Privilege Club August 29, 2013 3:09 PM Earn Qmiles on British Airways

- email from *** Email address is removed for privacy *** August 29, 2013 11:00 AM

- from *** Email address is removed for privacy *** August 26, 2013 11:35 AM RE: CID

- from *** Email address is removed for privacy *** August 22, 2013 9:31 PM

- *** Email address is removed for privacy *** August 19, 2013 1:41 PM Education Information Request

 

i have a lot of emails that i can share them with the hotmail team, i can provide you with all the needed documents (ID, Passport) that shows i am Rama Abboud, i can pass by the microsoft office in Qatar if you want, i need the above email to come back, it is emergency i am waiting emails from work, i will move to new job, and the email is the only way to contact them, i will lose everything.

 

please i need help please.

issues with account recovery

04. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: account recovery, microsoft, Microsoft account, Microsoft Account password

Trying to my reset the password to my sons gamer tag / xbox account that was mistakenly created with an email address using a .con sufix instead of a .com

 

I fill out the form and eventualy get this email;

 

Thank you for your request. Your Microsoft account **email**.con was created using an email address from a provider other than Microsoft. To reset your password for this account, follow these steps:
Click Here for the Microsoft account password reset page.
Select an option and click "Reset your password".
Enter your Microsoft Account, then enter the security characters, lastly click "Next".
On the following page, select "Email me a reset link" and then click "Next".
A reset link is now sent to your email address.

 

 

Then I get to the 'reset your password page' and it only lists the email address with the .con sufix and not my gmail address that is also on the account.

This means the account reset is never being sent to an accessable email address.

 

How do I get the reset page to show all email addresses associated with the gamer tag / user account?

 

 

Urgent, my email account is blocked, i want to get it back

03. September 2013 · Write a comment · Categories: livemail · Tags: account recovery, Microsoft account

When i tried to sign in my hotmail account , i received that maybe someone else using my account, i tried to recover my account and sent report (account recovery request 99836315, then i received an email from Microsoft account that they were unable to verify my ownership of this account.

the account: (removed PII)

 

what i have to do? i still have few of my emails on Ipad and i can provide the hotmail team with the emails i received and who sent it to me to verify my owwnership of the above account, such as:a

- i received email on August 31, 2013 6:29 AM from Indeed (removed PII)

- i received email from facebook August 31, 2013 5:16 AM news from facebook

- email from (removed PII) August 31, 2013 12:09 AM FW: a word of gratitude

- email from Qatar Airways Privilege Club August 29, 2013 3:09 PM Earn Qmiles on British Airways

- email from (removed PII) August 29, 2013 11:00 AM

- from (removed PII) August 26, 2013 11:35 AM RE: CID

- from (removed PII) August 22, 2013 9:31 PM

- (removed PII) August 19, 2013 1:41 PM Education Information Request

 

i have a lot of emails that i can share them with the hotmail team, i can provide you with all the needed documents (ID, Passport) that shows i am Rama Abboud, i can pass by the microsoft office in Qatar if you want, i need the above email to come back, it is emergency i am waiting emails from work, i will move to new job, and the email is the only way to contact them, i will lose everything.

 

please i need help please.

microsoft account blocked verification codes wont send

29. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: account recovery, Microsoft account, verification

i have been trying to get into my xbox live account but cant get past the verification codes screen, every time i ask for a code it does not send one to either my phone or email address. i have filed out the account recovery form and been on chat  and had two calls yet still my account is blocked. i have set up another microsoft email to access this forum as instructed by XBox

Currently i am barred from requesting another code (which i dont get) for 24 hours. My security has been verified by Xbox support yet i cannot get onto xbox live despite being a fully paid up member. Can anone assist?

It looks like someone else might be using your account

23. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: account recovery, Xbox, xbox live support
everytime i log in to xbox live on the computer i get this message : It looks like someone else might be using your account: and just recently i can't sign into xbox live on my xbox. i have reset my passwords and filled out an account recovery form and now i have deleted my xbox live account of my xbox and its cache like xbox live support has told me to do and now i am unable to to get it back!! i have done just about everything.  i have called multiple times but xbox live support cant help. i am a paying customer.  i dont understand why i am having so much trouble to get my account back to normal.  is there anyway i can get it back?

Need Microsoft team help to get my account back

20. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: account recovery, careful account recovery, microsoft
I want to ask for a manual validation process for my stolen hotmail account
hello 

my hotmail account got stolen since 27th APRIL 2013 - 6th MAY 2013

and i made a the recovery form but failed twice 

Account recovery request 98069745  is now closed
Account recovery request 98071145 is now closed


and this is my 3rd try  and i got this email: 

Your security is important to us
Recently, we received several requests to gain access to *** Email address is removed for privacy ***. Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you from any possible malicious activity.




Account recovery request 98229767 

 

so please help , i put all my info regarding the form so can i ask for other way to get password reset

please know that i cant access the alternate email neither phone numbers because they dont belong to me it belong to the hacker


Final update on your ###hotmail.com account recovery request. Can I try again?

20. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: account recovery, Mexico
I received a message: Final update on your ###hotmail.com account recovery request.  But I would like to try to provide more information to access my account.  Perhaps, I was not supposed to use the Spanish accents on the verification form?
I am in the U.S. and I am trying to help my friend in Mexico recover the password to her hotmail account.  I received the final update notice from Microsoft but I think I may have entered the information wrong on the verification form.  Should I use Spanish accent characters or not?  Should she fill out the form in Mexico or does the location matter?  Can you provide a link in Spanish that she can use to try to recover her password or access her account.
I email account she had linked to the account for recovery purposes is not longer active.  I am not sure how to enter the phone number for a single use password.  I tried picking Mexico from the drop-down menu and then  entering her cell phone number but that didn't work.
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