I turned my XBOX on the other day to find it requested my LIVE email and password i am guessing this is something to do with the Hotmail,outlook merge, after trying a few times with the error 'Incorrect password of email' i then tried signing in on Microsoft.com, again no luck so i tried the security question and again no luck ( i have not used my live account for emails of signed in for a long time as i only use it for my 'XBOX LIVE') so i then tried a account recovery (Account recovery request 104042974) i then received an email saying Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership, so i am a bit stumped as of where to go from here? is there anyway to recover my account as i cannot get on my 'XBOX LIVE' account (Donkeypunch2402)
Thanks,
Jake
My return email is *** Email address is removed for privacy ***
Hi I have a customer who has had their Hotmail account compromised twice now.
How can I expedite the 30 day waiting period to update security info?
I've been able to get control of the account both times by going through the account recovery form.
The problem I have is that the person who compromised the account setup their emails under "security info".
So when I add the customers secondary email address under the security info and select to remove the other bad email addresses I get:
"We have a waiting period for the updates to take effect. on..., we'll delete your old security info:"
My problem is that the account will get taken over again if I wait 30days.
How do I update the email address now without the 30 day delay?
Thanks, in advance to anyone who can assist.
Regard,
Andrew
Hi I have a customer who has had their Hotmail account compromised twice now.
How can I expedite the 30 day waiting period to update security info?
I've been able to get control of the account both times by going through the account recovery form.
The problem I have is that the person who compromised the account setup their emails under "security info".
So when I add the customers secondary email address under the security info and select to remove the other bad email addresses I get:
"We have a waiting period for the updates to take effect. on..., we'll delete your old security info:"
My problem is that the account will get taken over again if I wait 30days.
How do I update the email address now without the 30 day delay?
Thanks, in advance to anyone who can assist.
Regard,
Andrew
I cannot find a workaround anywhere. I tried doing an account recovery, but all that did was let me change the password. I still get a screen that says "You need a parent's permission." I then get asked to provide my credit card information, my address, etc. and pay $0.50! It's never been a child account, so I shouldn't be forced to verify it as such. Does anyone know where I can go to regain access to my account? I've only seen found link where moderators said to go in a separate thread, but those links are broken. Please help, as I cannot get my emails anymore.
Thanks
Hi, I've sent quite a few account recovery requests for my email and thus far have had no success due to the fact that I used that email purely for social networks and cannot remember any of the subject lines or contacts.
When I purchased my iPhone I tried to sign into the mail application with said email which is what hotmail perceived to have been a hacker trying to gain access to my account.
I am a 15 year old female and I have no idea what a hacker would want with my account.
I need access again as it has emails on there sent from family members and friends that I need access to again.
Thank you.
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