My Windows 10 is refreshed, but my icons on my desktop are not the same and my favorites are not there. How do I make this happen?  I'm all by myself, 76 yrs old.  Office Max professional helped me get started in the refreshing process, but did not know maybe the questions I was going to be asked.  I just didn't react like I was suppose to make things happen, I'm sure.  Can anyone help me. I don't know how to get back into this sight.  Perhaps its wrong to put my email on here, but giving it a chance anyway. pplrgl at America on line.