22. May 2019 · Write a comment · Categories: Uncategorized
 In the summer of 2017 I made a video through movie maker that's very precious to me and saved the file to a USB stick. Since then, my computer broke and now my current laptop cannot open the file. I've thought about uploading it to Youtube since my computer couldn't play the video but it needs to be converted from WLMP into another format. This video is so important to me a losing it will be devastating. 
22. May 2019 · Write a comment · Categories: Uncategorized

I am currenty using two laptops, both using Windows 10.  I am still using Windows Live Mail, which I find is far more flexible than Yahoo or Gmail.  Three email accounts:  Sky, BTinternet and Outlook.com.  Access Sky and BTinternet through WLM and Outlook.com through the Windows 10 app.  All three accounts are displaying the message as shown in the subject heading above, when I check their status on the Outlook.com page. 

All of my Sky emails were deleted at the beginning of May, and then again, today, May 22, 2019.    

ISP is Sky, who will tak no responsibility and do not know what to do, anyway.  I have tried all the recommended remedies, including deleting WLM and then reloading.  It downloaded over 1000 messages on the BT and Sky accounts.  

Also tried Start/Settings/Privacy/email/Allow App to access emails/ - no result.

Sky intermittenty permit access, but then the icons will disappear from the desktop, and come back again.  The situation has worsened since I advised them that I was porting out of their comany to another.  So, some of this may be their way of retailating for loss of business.

I think that Sky switched to another transmitter at the beginning of May, but that is only a guess.  Something is certainly NOT going on,

Any suggestions, please.  Please bear in mind that I am nearly 80 years of age, and although I probably know more than my age group, I am "flummoxed!"

22. May 2019 · Write a comment · Categories: Uncategorized
I had made a keepsake video a few years ago and thought I was doing it right, but now that I am on windows 10 my video won't play ..How can I convert this video to a different file so I can open it ?
22. May 2019 · Write a comment · Categories: Uncategorized

I am attempting to load Office but I received this message.

    Unexpected Error - OF0740E Found

      Your key has been redeemed successfully but the setup could not be started.

22. May 2019 · Write a comment · Categories: Uncategorized
Hi Friends, I've got the latest Windows 10 Home version 1903 installed and was hoping that would help, but my Microsoft Photo is not opening at all. When I click on a photo, I get "The App Didn't Start" message.... I have tried everything going into settings and doing the repair, reset, etc. Geek Squad tried everything yesterday as well and still no avail. I had hoped getting the latest Windows updates downloaded and installed would rectify the situation but it did not. Any ideas? Thank you in Advance
21. May 2019 · Write a comment · Categories: Uncategorized
help with ticket number 1471946462
21. May 2019 · Write a comment · Categories: Uncategorized
Amazon tried different protocal, different outgoing server.
21. May 2019 · Write a comment · Categories: Uncategorized
 I want to simply deactivate my Microsoft account how do I do this 
20. May 2019 · Write a comment · Categories: Uncategorized
I have my camera's memory card loaded and when I try and download the pics to my computer it is not see the card or drive....I never had this problem before windows 10.  I just use to plug in memory card and click download.????help please
20. May 2019 · Write a comment · Categories: Uncategorized

For some reason my sending email function on my Live Mail account does not work.

I can receive emails ok, but everyone I send it says its undelivered! 

Says its an STMP error. Any ideas how to sort that?