To check the messages addressed to my OutLook account, I must check the more stable / reliable GMail account for the copy of the incoming OutLook message I requested be copied to them.  This is not very reassuring and speaks volumes about the user (un)friendliness of the OutLook design.  What is going on?  The previous tech suggested a link to read that was not any help at all - as I had previously & painstakingly followed the steps outlined.  (Do other readers find the MS people kinda hard to reach?  especially when it matters most??))