First of all - sorry for my bad English!
Nearly two years ago I bought an iMac.
I bought Office 365 too.
One year later I changed from Office 365 to an another version (€ 58,-).
In February I installed the new version. Last week Outlook stopped working - I don't know why but I can't open anymore.
Word, Excel, Powerpoint are working perfectly only Outlook doesn't run.
I tried to install Office again but it failed . . .
The Microsoft-Hotline told me that I have to uninstall Office first to install new.
Before uninstalling Office I have to secure my old Mails I have in Outlook.
No one at the Microsoft-Hotline could help me - except the advice to try this community.
I'm not very familiar with computer and I have no idea what to do.
My questions:
- how can I secure my old Mails without being able to open Outlook?
- is it really necessary to uninstall before a new installation?
- a friend of mine told me that you can rename of file: "com.microsoft.office.licesing.plist" and afterwards you can install new - - if it is necessary to uninstall - how does it work?
Thank you for your help in advance . . .
best regards
Friedhelm
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