[Question moved to Outlook forum from Excel forum by moderator]

I see this is the final post to & from Bruce so I don't know if you helped him or if he got so frustrated that he gave up! I was  hoping to find out before attempting to repair my Office installation because it sounds like I am having the very same, or similar problem, only with Outlook instead of Excel. I have been using Office for months, close to 6 months, without problems other than the occasional "busy Server" but now it crashes after about 10 seconds. The only difference was that I had added Outlook.com as an email account (i was using it at work) but shortly after I removed it & went back to my Gmail).

The begining of my error report is:

Microsoft Error Reporting log version: 2.0


Error Signature:


Date/Time: 2013-08-27 10:21:34 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Version:

Crashed Module Name: Microsoft Outlook

Crashed Module Version:

Crashed Module Offset: 0x002d0635

Blame Module Name: Microsoft Outlook

Blame Module Version:

Blame Module Offset: 0x002d0635

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 13



Thread 0:


#  1  0x99bc17d2 in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x000127d2)

#  2  0x917da003 in _YieldToThread + 0x00000185 (CarbonCore + 0x000c1003)

#  3  0x917da252 in _YieldToAnyThread + 0x00000012 (CarbonCore + 0x000c1252)

#  4  0x02b1b3ff in LThread::Yield(LThread const*) + 0x00000039 (PowerPlantCore + 0x000053ff)

#  5  0x001342f9 in long OPF::GetProperty<OpaqueMessageHistoryItem, short>(OpaqueContext*, OpaqueMessageHistoryItem const*, PropertyAccessor<short, OPF::Traits<OpaqueMessageHistoryItem>::SharableType>::ReturnProp, char const*, short*) + 0x00004E6A (Microsoft Outlook + 0x000742f9)

#  6  0x98b849b4 in ___NSFireTimer + 0x00000075 (Foundation + 0x000799b4)

#  7  0x98e7f406 in ___CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 0x00000016 (CoreFoundation + 0x00053406)

#  8  0x98e7eda5 in ___CFRunLoopDoTimer + 0x000002C5 (CoreFoundation + 0x00052da5)

#  9  0x98e63bb2 in ___CFRunLoopRun + 0x00000732 (CoreFoundation + 0x00037bb2)

# 10  0x98e6301a in _CFRunLoopRunSpecific + 0x0000017A (CoreFoundation + 0x0003701a)

# 11  0x98e62e8b in _CFRunLoopRunInMode + 0x0000007B (CoreFoundation + 0x00036e8b)

# 12  0x96ac9f5a in _RunCurrentEventLoopInMode + 0x000000F2 (HIToolbox + 0x00057f5a)

# 13  0x96ac9cc9 in _ReceiveNextEventCommon + 0x00000176 (HIToolbox + 0x00057cc9)

# 14  0x96ac9b44 in _BlockUntilNextEventMatchingListInMode + 0x00000058 (HIToolbox + 0x00057b44)

# 15  0x90bdb93a in __DPSNextEvent + 0x000002D4 (AppKit + 0x0016393a)

# 16  0x90bdb16c in -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 0x00000077 (AppKit + 0x0016316c)

# 17  0x90bd15cc in -[NSApplication run] + 0x00000357 (AppKit + 0x001595cc)

# 18  0x90b745f6 in _NSApplicationMain + 0x0000041D (AppKit + 0x000fc5f6)

# 19  0x000c3c5e in CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 0x000001E0 (Microsoft Outlook + 0x00003c5e)

X86 Thread State:

eax: 0xffffffe1  ebx: 0xbff3f548  ecx: 0xbff3f4dc  edx:0x99bc17d2

 edi: 0x00000020  esi: 0x00000003  ebp: 0xbff3f518  esp:0xbff3f4dc

  ss: 0x00000023  eip: 0x99bc17d2   cs: 0x0000000b   ds:0x00000023

  es: 0x00000023   fs: 0x00000000   gs: 0x0000000f  eflags:0x00000206

There is a lot more - it goes on for 30 "threads". I have noticed some reference to CFRunLoop NLCreateConnectionHTTP, CPopConnection, NLDisposableaddress, CImapConnection, CImapSyncMapEntry, etc. I can copy the entire report if needed.

I have tried moving my Identities to my desktop without success but that is it. Could this be a simple issue with my email addresses? Do you think uninstalling, then reinstalling & adding the email accounts from scratch would eliminate the problem? If so, I suppose I would need to uninstall All of Office, not just Outlook, correct? I appreciate any guidance you can provide!!


Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.