When trying to open "Word" to write anything I receive a message to quote "api-ms-win-crt-runtime:- 11-1-0 dll" is missing.  It suggests re-installing the program. MS updates do not seem to apply.

Where from!, my software (in disc format) is very old going back to issue 3 or 4.being updated over the years. To complicate matters I recently tried to install W 10 and that froze my computer.  It refused to become active on start up and I let "supposed" expects look at it.  And they could not even get my name right.  I tried to return to W 7 and had problems ever since.  They had 2 attempts at sorting it out charg)ing £120 for their first attempt and I refused to pay for their second attempt,

I feel like going back to pencil and paper.