Dear Microsoft, I don't know if you are being dumb or being ridiculously brainless. How on earth can it be that because of a recent hijack on my email by some nonsensical hacker that I'm made to pay for it by being locked out of my account and be made to answer questions which I have long forgotten the answers to because I signed up for the account decades ago? Who the **** commits to memory "Subjects of emails recently sent" "Email addresses of contacts recently sent to" if the account is not actively used for sending emails but rather just receiving them?? I tried to enter all the info that I know into the Account Recovery page but apparently it is still NOT enough. Ridiculous is an understatement here. Best part is, for my most recent attempt, I took the most time in entering the information required and when I clicked submit, it tells me "Too many requests have been received for your account. Please try again in the next 24 hours".... I DON'T HAVE 24 hours you dimwits! I NEED to use my email! What's more, there ISN'T someone I can ask directly to help me with this.. I have to post in a freakin forum and wait for a decent response.... My god.... I understand that you guys are trying to prevent unauthorised access, but the way you guys are executing it is pathetic, honestly. If somehow I lose this account, I will never come back again, after having used Hotmail for the last 15 years. This is not the way to handle the issue. I have never experienced this sort of mind-numbingly backward authorisation system, ever. Oh btw, don't you guys think it's really dense that people have to sign up for another hotmail account to be able to post and ask for help for not being able to sign in? Pls tell me that there is another way out of this. PS: Your Captcha image and entry system is hopeless. I can't even tell at times whether a letter was capital or not in the picture, but yet the answer had to be case-sensitive....

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