The email address registered to the account is *** Email address is removed for privacy *** and the gamer tag in question is Shemmell

I called support today and they took me through some processes,  the account linked to the one in question is no longer in use and the questionnaire fails  every time.  I have now been told I have to use my console Id. (467308702405) to regain access.

I would appreciate if this could be resolved as it has been too long and have paid for a subscription I have not had access to

Many thanks

 Thomas Shemmell