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It looks like someone else is using your account

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Archived post from September 10, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Sep 10, 2013
I have not been able to access my Xbox live account  for a good few months now due to proofs

The email address registered to the account is *** Email address is removed for privacy *** and the gamer tag in question is Shemmell

I called support today and they took me through some processes,  the account linked to the one in question is no longer in use and the questionnaire fails  every time.  I have now been told I have to use my console Id. (467308702405) to regain access.

I would appreciate if this could be resolved as it has been too long and have paid for a subscription I have not had access to

Many thanks
 Thomas Shemmell

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