Your "Beware of scammers" comment is rather ironic.  My question is, why is it that any time I need help with this system (ALL parts of it,) and I tap on the "do you need help" bar I get turfed to Bing (aka, go look for the answers yourself), Virtana, Virtuoso,(the useless ditz), Cortana,(the talking ditz), or the community Forum,(neerdowells) who can't be trusted according to you?  

Yes, I know that absolutely no one from Microsoft is going to be reading this now, but I will get the message to Microsoft somehow even if the only human being is Bill Gates drinking fine wine at his villa in the south of France.