Hello,
Having gone through near on all the community threads relating to this issue, I have come to a very obvious and clear conclusion. The Change over of the Hotmail to Outlook interface has without doubt caused the loss of old emails that had always been secure
and uneffected in our Hotmail Accounts....(I've never had this issue for the 10 Years I'd held my CONSTANTLY ACTIVATED Hotmail Account). From what I've read, the date at which the emails seem to be mysteriously disappearing does vary for person to person, however
the common and overwhelming denominator is that old emails (generally more than a year old) that were either sitting in Hotmail created folders or a Hotmail inbox are now gone.
I assure you that all the valuble emails that were sitting in my Hotmail created folders were there when my account still remaining as Hotmail.
I currently have lost practically all of my documentation and correspondence relating to my now 4 year running, Process to Build my Family home.
I have gone through and checked all of which you have listed could be the potential issue. Like almost everyone else and of course to save your time, my answers are the following
Account Activity - In NO way is it possible that this has occured due to Account Inactivity. I use and have used my account at the very least on a weekly basis for as long as I've had a hotmail.....and now Outlook Account.
Conversation Threading - Has ALWAYS been turned off so that's counted out.
Restoring Deleted Emails - This should be called restoring achived emails that have mysteriously disappeared as nobody actually deleted these emails. You cannot continue to respond with the never ending "Perhaps you selected the option that they be cleared
of the POP server or perhaps you choose the sweep option"! It is not a mere coincedence that this many people are having the exact same issue! Repeating the comment that this is down to user error in some way or another is an absolute joke.
In the interface change over I opted for the Hotmail to Outlook name change. Based on this, I set my folders up so that my old hotmail email address was added to my new Outlook interface as a listed folder with all my old emails. When Outlook took over I
straight away went into the old hotmail listed folder that had been transfered over, where I Undoubtedly directed all my old email to, and found basically an empty folder. I was so distraught to find that what should have been near on 5000 emails, I could
only see 12. The folder names also transfered over but only hold emails dated 2012 onwards. To this day prior to 2012 emails have still not retuned.
To cover another avenue, I do have my iphone set up as a POP3 to what was my hotmail account. I'd never had any issues with this set up, never had emails deleted, connection issues, NOTHING. As i have not amended or made any changes to this connection since
I set it up years ago, We can safely rule out the issue being related to a change in any POP settings.
I feel I've covered enough of your "Solutions" although I'm sure you'll think of another way to direct this catastophy towards user error. It's clearly evident that 99% of the complaints on this exact same issue must at some point not be responded to by
all the pre prepared user error explainations. Some error has occured within either interface that has potentially prevented older hotmail emails from transfering over or caused Outlook, for what ever reason, to delete Hotmail created emails from varying dates
(Depending on who you speak with).
I cannot get my House Permit through without some of the data that has been, up until now, completey untouched and safe under my Hotmail Account. OUTLOOK OR SOMETHING UNRELATED TO THE USER HAS CAUSED THIS ISSUE. I DONT HAVE TECH ANSWERS BUT I KNOW THAT WITHOUT QUESTION
I cannot be responded to with "I'm sorry but we can't retrieve emails older then 5 Days". I have not caused this so you need to firstly accept that reality that it's a issue caused by the interface and then find a way to fix it.
I would very much like someone to get back to me with an actual solution to this mess, which is causing me and many others an amazing amount of stress ASAP.
I must repeat that my housing documents are urgently needed so time is of the essence. I don't have time to wait for a response like many times before.
Please sort this out
J. Walliker
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