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PLEASE HELP! My hotmail account was hacked this morning, When I went to re set my password 'secret info' question had been changed so I had no choice but to proceed with the questionnaire. I initially rang Tech support (08000 1512244) who said it will cost me £98 for them to re set my password. I cannot afford this. I am confused as they were able to confirm my account had been hacked and that I was who I said I was yet when I attempt the same (for free) filling out the questionnaire I am told that I have not provided enough information!
I have taken the advise and contacted my friends who I have recently emailed and confirmed the subject line of the emails and their addresses etc and still I am being told that I can't be verified. I have now used my maximum attempts for today.
Surely there is another means of proving that I am the account holder! I have close to 900 emails and some really important info which I need to get back asap!
I would be grateful if someone could let me know if there is a contact number or alternative email address (I sent a reply to the email informing me that I cannot be verified but it bounced back) where I can make contact with someone and try and recover my account.
Many thanks,
Katie
I cant sign into outlook the following error message shows
Something went wrong and we can't sign you in at the moment. Please try again later
Research up to now has revealed following, I am aware that many linked account are being disabled in Outlook.com.
My bellsouth.net POP3 email address is used as my id for Microsoft Account, but I have a different password on Microsoft Account.
Received message when checking setting on email that the bellsouth.net address password was incorrect on link to email. Outlook.com keeps rejecting change when I try to correct and save. This problem only affects incoming mail on bellsouth.net account which is main email address.
Outlook list the bellsouth.net account as an alias but I believe it was set up as linked account. bellsouth,net account used as Microsoft Account Id say it can receive and send but as that has different password it is not retrieving my email.
When Microsoft Account was opened bellsouth.net address and yahoo,com password was used to divert mail to Microsoft Servers. This address is also what is called a legacy account address and is supported on non ATT servers unless supported by yahoo. Is it possible with all the changes being made that Outlook is try to import that email using Microsoft Account password? What is best way to restore service and maintain access to the bellsouth.net account using Outlook.com as email service?
Hope this is enough info
Thanks boudreau1863
Hello everyone,
Probably a stupid q, but...what should i do to actually HAVE outlook.com ask me for my ms account password??
Any time i type www.outlook.com in IE10 on my win8 machine, it goes straight to inbox, even if i delog, close ie, whatever.
I even deleted the credential in my control panel, nothing seems to work...
Thanks!!
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