Question about Outlook Express

In late June I changed my microsoft password a couple times because I could not remember the password. I received the message about the password change utility being "temporarily" down.  I forgot about it since my Xbox was continuing to connect to Xbox Live. When my console got disconnected from XBL, I could not remember the last password and tried to recover it with my PC.  I once again got the "temporarily" down message.  I attempted to do the account verification, but when it told me I had successfully verified my account, the link once again gave me a temporary error. I have attempted the account verification tool a few more times.  If it works immediately, the link doesn't work.  If it works more slowly (and I assume a person looked at the data), I get a message congratulating me on my account being fixed and a promise to send a reactivation link to my account email and the email never arrives.

I then chatted with someone on Xbox Live's online chat support.  I did not know at the time that this was a separate account issue not having to do with Xbox Live.  The first two Xbox chat support people claimed that the issue had been escalated, but the gentleman I talked to on the phone said that this was not the case and that they could not escalate an account issue.  I suppose, the first two support people just wanted to get rid of me.

I was directed to the account support, which helped me figure out that I had to file a ticket in the secure chat forum.  I filed the first ticket, I received the same advice that I did from the chat agent, and no one replied to me in the ticket.  A similar thing happened when I contacted the second chat agent and I reported the same ticket. Once again no one replied to me on the ticket when the advice didn't work.  I therefore made a third ticket.  No one replied at all for over 36 hours.  I made my fourth ticket this morning and haven't heard from anyone yet.

I have really enjoyed my Xbox, Xbox 360, and live subscription that started back in 2005 or so.  It really is a wonderful, functional service. Linking this account to a free, non-supported live account is apparently terrible.  This is the worst customer service I have ever had in my entire life and it is unacceptable that I have been locked out of my Xbox Live account that I not only have 1.5 years left on, but also have many digital games, online multiplayer, and netflix streaming (that my family was using quite regularly) tied to.  If this is issue is not fixed (and it should not take more than a week to fix an issue like this), I will consider that I have been stolen from and I will never purchase another Xbox console or use another Microsoft service again or recommend them to anyone that asks me about them.

Regardless, if someone would help me with this issue, I would be happy to continue being a customer of Microsoft/Xbox user. Please contact me if you have any sort of idea.

Thank you,
Michael