Hi,
My email has been working without problems until the end of October. Since that point, I have only been able to send emails from the account and not receive anything new.
I have a custom domain: GrantInteriorDesign
Speaking with my domain register, it appears they retired some exchange servers at end of October and mine was located on one of these; We had to go through steps to re-activate the Domain and get it working.
Then I did the following steps:
http://community.melbourneit.com.au/t5/Domain-Hosting/Email-routing-suddenly-stopped-Outlook-com/td-p/1257/page/2
I am able to get my MX record from domains.live.com account when I look up main page, here is what I see
DomainName = grantinteriordesign.com
Accounts = Unknown
Open Membership = Closed
DNS = Pending Configuration
When I click on the Domain it states:
Your service is Suspended. Please make the required DNS changes.
I have gone through steps outlined in link a few times but everytime I click Refresh in domains.live.com; It fails.
Any ideas on what I need to do? I purchased this domain a few years back under Hotmail promotion and has worked perfectly until the servers were retired by my domain provider, details provided here:
http://community.melbourneit.com.au/t5/Email-Hosting/ATTN-Issues-with-Office-365-Outlook-com/td-p/1279
I am at end of rope; have not been able to receive emails for over month and half; Melbourne state I need to contact Microsoft but I have no idea where I can call to figure this out.
Please help
Recent Comments