Question about Outlook Express

I have an end user who is running Windows Live Mail (WLM) 2012.  Whenever this user receives an email with a .PNG attachment, he is unable to print the email.  If he clicks on the Print button in WLM, nothing happens.  There is no error message generated.

If the user then clicks on Forward and saves the email in the Drafts folder, then he will be able to print the email.  This is a very strange problem.

I found the following community post which seemed to describe a similar issue:

http://answers.microsoft.com/en-us/windowslive/forum/livemail-program/unable-to-print-emails-with-graphics-in-windows/2687e79f-0076-49b8-a2c1-f1944485c6a0

The Microsoft Forum Moderator suggested updating to WLM 2012.  In my case, the user is already running WLM 2012.

Here are my questions:

1) What troubleshooting steps should I try to identify the cause of this issue?

2) What is the recommended resolution?

I assume that Windows Live Mail (version 2009) was signed into a ID (that I have forgotten) prior to doing the following:

On my Windows 7 online racing computer I have my GP******mc@hotmail e-mail account setup using Windows Live Mail and On my wife's Windows 7 desktop computer in the other end of the house I have my Hu********** Email address is removed for privacy *** and P*********1942@gmail accounts setup using Windows Live Mail also. Since I use her desktop most of the time (and the racing computer is powered off most of the time) I thought it would be great if I could check my GP******mc@hotmail on her computer. I know I could check it using a browser but that's one more step plus the contacts don't show up that way. So I added GP******mc@hotmail to the exiting Windows Live Mail on her computer a couple of days ago. Everything was working great (I thought. All three e-mail accounts showing up in WLM) until I went to send out a new e-mail from my Hu********** Email address is removed for privacy *** account when I discovered, to my horror, that all 75 or so contacts had been replaced by the 17 GP******mc@hotmail contacts. I noted that at the upper right corner of WLM that WLM was signed in as GP******mc@hotmail. When I signed in as t********* Email address is removed for privacy *** (which is the only other Microsoft account I can remember) all contacts go away. If I try to sign WLM in as Hu*******d@gmail or P*********1942@gmail it says the accounts (Microsoft Accounts) do not exist. Since I have a lot of Sent e-mail saved in each of those two accounts I could probably look at each one using properties to get the e-mail address which each was sent to (except most were sent using Bcc: and no address shows up) and manually re-entering them but that would take quite a while. A small number of the lost people have in the past sent me e-mail so It was no problem right clicking on those e-mail and clicking on add to address list. But that still leaves me short over 50 e-mail address. Do you know of any other way of getting my lost contacts back? I thought of doing a System Restore to an earlier date but discovered that System Restore Point was never created (I swear it was at one time because I always do that when setting up a computer). If by chance that WLM was logged into a Microsoft ID (before I added the 3rd account) that I have forgotten, is there anyway to find out what other Microsoft IDs I may have. All I need is the ID because once I have the ID I would probably remember the PW. I would guess that once I sign WLN in using the forgotten ID that my contacts will return. I sure hope so. If not I'm at a loss as to what to do.