Question about Outlook Express

I have been trying to get microsoft to unlock my account.  The reason why is this account is what i used for some forum registration.  I need to see which forum is tied to this account. 

Instead of helping-  Below is the email from microsoft.  Basically telling me "screw you" all in name of protecting my information.  I failed to understand how locking my account with my personal information in it is helping me to wipe the record clean?  How will open a new account help me?  Final?  

Your security is important to us

Recently, we received several requests to gain access to *** Email address is removed for privacy ***. Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you from any possible malicious activity.

Now what?
Because there have been multiple unsuccessful recovery attempts for this account, we recommend at this point that you create a new account. It's quick and easy, and we have tools to help you import contacts, connect with Facebook, and even receive messages from multiple email accounts.

     > Open a new account

With a new account, you’ll be able to use the following services across all of your devices:

• Best-in-class email with unlimited storage at lightning speed and serious security.
• Stay connected with friends and family, see social updates and chat with Facebook friends, and make ordinary moments memorable with video calls.
• Free online storage for thousands of docs and photos, shared your way.

Don’t get locked out again
Once you create a new account, we highly recommend you update your password reset information with a phone number or alternate email address. This will make it easier for you to gain access to your account in the future if you are locked out again.

     > Open a new account

Look at forum moderator response.  Has any of them really follow the link and see how confusing that is?  Pointing to a link that does not solve actual problem.

How classic is this?  Going around in circle.  I can't reset my account because information has been totally changed.  The reference email address is not even my email address.   WHICH PART OF ISSUE I NEED TO EXPLAIN OVER AND OVER AGAIN.  Account is hacked.  I want my account back so i can wipe clean.  No wonder Microsoft has been going downhill.  Because of infinite loop.

http://answers.microsoft.com/en-us/windowslive/forum/livemail-signin/it-looks-like-someone-else-might-be-using-your/3810ad68-3e90-4915-8569-b07528a4f5ec

I am unable to sign-in to LIVE using my current Windows ID and gamertag. I changed it a few months ago and haven't been on Windows LIVE for a while. Somehow, I can sign in using my old LIVE email and password, but it is outdated (the played games, achievements). And when I signed in I received this error message.

"Your LIVE profile does not match the Windows Live ID you entered. Continuing will delete and replace your local LIVE profile. Do you want to continue?"

This seems strange, and it could be as simple as pressing yes, but I'm very hesitant to do so, as I don't want to risk deleting my current Windows ID or gamertag (even though that seems unlikely). It seems as though saying yes to that question will delete the old, outdated version of my gamertag (and the old Windows ID), but I'm just not sure. 

I have an account that i used exclusively for craiglist.  

But recently it won't allowing me to login.  I am keep on getting the error below.

"It looks like someone else might be using your account"

I tried to reset through automated form.  But keeps on telling me not enough information.

This is going around in circle.  

How can i get microsoft support with a live person instead of dummy robot.

Account is *** Email address is removed for privacy ***

Frustrating