whenever i try to get into my account (*** Email address is removed for privacy ***) it doesn't let me and it says reset the password or fill a survey to verify thats it me,i do the survey says not enough info , only because i cant fill out the sent because i lost them all but i have all my inbox but it doesn't ask for that , its not letting me play xbox or get into Instagram and others ,

help me pls , all i want is the name *** Email address is removed for privacy *** i don't care if everything is earased inside 

please help, thx