A FEW DAYS AGO MY WIFE COULDNT ACCESS HER ACCOUNT , WE ASK THEM TO SEND A RESET PASSWORD TO HER CELL PHONE , THEY DIDNT , WE TRIED MANY TIMES TO RECOVER THE ACCOUNT BUT THEY TOLD US THAT WE COULDNT PROOVE TO BE OURSELVES, ISNT THAT THE WORST ANSWER YOU EVER HEARD, , I ASK THEM TO TALK ON THE PHONE THEY DIDNT WANT THAT , I TOLD THEM THAT MY WIFE COULD GO TO A SUPPORT PLACE OR SOMETHING LIKE THAT , = NO ANSWER THEY SAME AUTOMATIZED MAIL, LAST UPDATE WAS OPEN A NEW ACCOUNT  4 YEARS THROWN INTO THE GARBAGE! THANKS MICROSOFT  YOU MADE MY WIFE REAL ANGRY , BUT I KNOW YOU DONT EVEN CARE