Hi,

I am writing on behalf of my sister-in-law who has Multiple Sclerosis and is confined to a wheel chair. She has had her Hotmail account for about 10 years, maybe  more.

Recently, she has been unable to access her Hotmail account. I am not sure if this had anything to do with the Outlook upgrade or not.  I helped her with the form but she was unable to remember enough and Microsoft denied  her request for assistance.  The form is OK for healthy people, but it seems Microsoft won't go the extra step to help people with disabilities.  I called Microsoft support and received no help at all. Surely there must be a way to help her.

I am concerned that she will lose everything. Being confined to a wheelchair with such a debilitating disease, Hotmail means a lot to her as it provides a way to be in contact with family and friends.

I am hoping that someone from Microsoft will read this and help her gain access to her account.