My wife & I use the same computer. Different Desktops. Both use Live Mail, both have Comcast.net accounts. I have confirmed that the settings are the same. Comcast says no problem with her e-mail account. However, I can download my e-mail from my desktop & she can't download her e-mail from her desktop.

The problem started out as intermittent, then became frequent, and now is all the time. I will send the error message if necessary. Error 0x800CCC0F; SERVER UNEXPECTEDLY DISCONNECTED.

Windows updates are automatic. Win 7 Home premium SP1. Live Mail 2012 build 16.4.3528.0331

She can log into the account via the browser, but not via Live Mail. No problem syncing Comcast (web) mail with her smartphone.

1-1/2 hrs on phone with Comcast Tech support to confirm that there were no problems with the e-mail. Then 3-1/2 hours on phone with Microsoft Tech Support in India. After taking remote control of my desktop, the Agent checked various settings and set up a new Live Mail account for my wife, which downloaded 36,000 (yes!) e-mails as far back as 2004 (that took 3-1/2 hours, too)--but (after Agent signed off) the new account won't download any more e-mails. Sending test e-mails from Live Mail works, or at least it did. MS Tech agent also set ports at 25 &110, although he told me over the phone that he was setting up an IMAP server connection, although it shows POP3 on the PROPERTIES->SERVER tab. I can send Word docs showing my settings, her old & new settings, but I don't want to show our e-mails and so didn't post them yet. (I can & will blur those areas if that would help).

My wife has numerous folders on WLM and I don't want to redo all of that (could I save and migrate the folders?). I have:

1. checked all port settings
2. reconfigured Norton to not check her e-mails (Comcast does that anyway)
3. read extensively on the Comcast and Microsoft community boards
4. re-set WLM through Windows Essentials
   

The only fixes I haven't tried are resetting the password and deleting/reinstalling WLM or at least that WLM account--that would be a major PITA (Pain In The Neck), and has no guarantee of success.

I'm beginning to think that it's a case of one set of 0s and 1s not liking another set of 0s and 1s--i.e. an unidentifiable incompatibility with no specific resolution.

I'm not a power user, but I'm no neophyte either, and I'm at my wit's end.