Sunday morning at about 8:00, I turned on my home computer.  I opened my Windows mail and saw several hundred old messages that I had not yet deleted/filed.  There were 25-50 new messages that had arrived overnight.  Before my very eyes, they ALL began to delete themselves.  I checked the junk files, the deleted files, and anything else I could think of.  I rebooted the computer...they were still gone.  After church, I called my local service provider.  They checked all my email settings and everything was O.K.  The emails missing from Windows mail WERE/ARE still found on their server and I can see them, open them and delete them as I choose.  They suggested I call Microsoft.  

Monday I called Microsoft and before I could go any further, I had to BUY a service package for $149.00.  One hour and 15 minutes later, I was told this person could not help me and would move my problem to the next level of technical support.    I just got off the phone(45 more minutes) with someone I could not understand and there was so much background noise that hearing anyone would have been impossible.  They also could not help me and referred me to this chat site.  By the way, since 8:00 Sunday morning, new emails have been coming thru like normal.  I would just like to get the old ones restored.

Is this what I got for my $149.00???