This is not the first time I've had trouble with this program. I can't believe I haven't moved on by now!

Late last year I experienced the phenomenon where the "arrow button" in the top left would not respond or allow access to the drop-down menu. Hours of research and no help led to a full, clean install of Windows 7  It actually took TWO clean installs (one in December & one in February to finally fix the problem.

NOW... a problem with not being able to get Windows updates led to many more hours of research. My conclusion was that it was linked to the .NET Framework 4.6.1 update. So... a THIRD clean install this week!

I made sure NOT to download the .NET Framework 4.6.1, and reverted to .NET Framework 4.5.2

Everything seemed to be working fine... Until... I opened Windows Live Mail. Not only is the drop-down button in the top left inactive, the whole UI looked completely different. Add to that many other buttons aren't working either, like Import my contacts? (I saved them as both a .VCF and an Excel spreadsheet. It doesn't matter though, because nothing happens when I press those buttons? Or... should I say "happened"! Bothe the Import & Export button have mysteriously disappeared?

Last time I had this happen, I spent 90 minutes on the phone with a Microsoft "tech". He assured me he could fix it for something like $159 US Dollars TODAY. If I waited for another day, it would e in the $250 range. What kind of **** is this. I've tried every fix, I've uninstalled and re-installed twice now. I guress this is probably too much for ANYONE to answer?  Thanks Microsoft!