I have had this same problem and can not get any help! micro soft just keeps telling me I will be escalated to someone who will help or sends me to a web sight  that will help me I have spent over 2 weeks on the phone and web sights.  NO HELP! This is so frustrating! Windows live mail was working for a long time now I cant send or receive. I keep getting asked to change my pass word and I have 20 times. I get into micro soft but it does not recognize my pass word on Windows live mail. frustrating, frustrating , frustrating, is there another program micro soft has that I can use all my emails on. That will WORK!  Please help!  FRUSTRATED

Split from someone else's thread