Windows Live Mail has stopped working

23. July 2013 · Write a comment · Categories: livemail · Tags: ,
WLM opened and retrieved e-mails yesterday morning.  It then stopped responding and closed.  When I tried to restart Windows Live Mail the first error message box says "recovering windows mail storage database." Windows then tries to start Mail again and says "windows is checking for a solution to the problem."  The final error message is "windows live mail has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."  The only option box is "close program."

I have tried the following:
Restarting the computer
Repairing Windows Live Mail then restarting the computer
Reinstalling Windows Essentials then restarting the computer
Full virus scan - _INS5176._mp quarantined
Performance tune-up 
Recovering from back-up - couldn't do it as it tries to open WLM as the first stage in the recovery from back-up (and it looks like all the e-mails are safely in appdata\local\microsoft\windowslivemail - just that I can't open WLM).

Anything else I could do? Thanks.

Update 24 July 2013: Saw the advice to create another user account to test if WLM would work on my computer for another user.  It does.  

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