Hi,

There is a problem with Windows Live Mail 'folders' option, in that sometimes(!) a name that resides inside another word e.g. if I choose to divert all emails with the 'From' line of 'cannabing' into its own folder, any other email name, such as 'Anna' is also sent to the 'C-anna-bing' folder. Another example to demonstrate the problem is when a name is included as part of another name, like 'Gemma' and 'Emma'. Emails from 'Emma' end up being diverted to the 'Gemma' folder

This causes emails to just disappear from the inbox when read, ending up in strange folders they are not meant to be in!

Can you please advise how to fix this?

Many thanks,

Mike

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