14. February 2015 · Write a comment · Categories: Uncategorized

I get the following message when trying to receive emails using windows live mail 2011. I am using AVG antivirus and I have tried disabling it but it makes no difference:

Unable to send or receive messages for the Sky (xxxxxx) account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 995
Secure(SSL): Yes

The problem has only recently arisen and I am wondering if it had anything to do with windows updates the other day.

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