Hi,

We are using Windows 10 and Windows Live Mail Version 2012 (Build 16.4.3528.0331)

Yesterday, we started seeing a problem when trying to open some of our emails.

A pop-up message stated:

"A problem occurred while trying to open this message. A problem has occurred. Please try again."

If we looking in the Windows Live Mail log we see this detail each time:

[16:13:46.42] 1f0c                 Mail:            Zone_MailChk ERROR: (note.cpp:2771), failed with 0x800C006C 
[16:13:50.08] 1f0c                 Mail:            Zone_MailChk ERROR: (note.cpp:2771), failed with 0x800C006C

We can open some emails ok.

After reading the forums, we ran a SFC and DISM but they came back clean:

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:Windowssystem32>sfc /verifyonly
Beginning system scan.  This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

C:Windowssystem32>Dism /Online /Cleanup-Image /CheckHealth
Deployment Image Servicing and Management tool
Version: 10.0.10586.0
Image Version: 10.0.10586.0
No component store corruption detected.
The operation completed successfully.

C:Windowssystem32>Dism /Online /Cleanup-Image /ScanHealth
Deployment Image Servicing and Management tool
Version: 10.0.10586.0
Image Version: 10.0.10586.0
[==========================100.0%==========================]
No component store corruption detected.
The operation completed successfully.

C:Windowssystem32>

Please can anyone advise what might be wrong?

Thanks!!